lack of support at Home Technology Store

[powercat@xxxxxxxxxxx]

I preferred to own my alarm equipment rather than "rent" from one of
the big companies, and I had access to a good installer.  So I bought
equipment from "Home Technology Store" which promised e-mail tech
support for purchases.  I don't need much support, but I did have one
question about the sounder wiring.  The monitoring service they are
reselling it turns out does not cover my area (the reseller took my
$$$, not the alarm company).

You can probably guess what kind of a response I got to a query.

"If (name of alarm company) does not offer service your area, then you
will have to contact them for a refund. For your siren trouble, please
call us for technical support."

Moral of story:  if you have a good installer you are set, but don't
expect ANYTHING from someplace like Home Technology Store.

P.S. all I wanted to know was on an Ademco Vista 20P panel, if you make
the sounders supervised by cutting one jumper as shown in the manual,
where exactly should the resistor be placed.  The manual implies the
sounders are in series.

Sorry for the rant.