Re: lack of support at Home Technology Store

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I've done a few cctv jobs with this kinda relationship...they bought the
equipment for what they thought was a great price then paid me to install
it...sure why not...just remember I don't warranty it and when it needs to
be pulled you pay me again to come out and pull it out and you send it to
repair, then you pay me again to come back and install it again.


"Jim" <alarminex@xxxxxxx> wrote in message
news:1124993782.051555.68680@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>
> powercat@xxxxxxxxxxx wrote:
>> I preferred to own my alarm equipment rather than "rent" from one of
>> the big companies, and I had access to a good installer.  So I bought
>> equipment from "Home Technology Store" which promised e-mail tech
>> support for purchases.  I don't need much support, but I did have one
>> question about the sounder wiring.  The monitoring service they are
>> reselling it turns out does not cover my area (the reseller took my
>> $$$, not the alarm company).
>>
> <snip>
>
> Just curious but ...... why would you purchase the equipment yourself
> and then have an installer put it in for you? You've obviously paid
> more for the equipment than the installer would. Sure, he's going to
> mark up equipment that he provides, if he gives you a quote for a full
> job, including equipment, but he'd be marking up from his price. He'd
> likely be giving you at least a one year warrantee on parts and labor
> too. He'd also be responsible for seeing to it that your monitoring
> service was providing you with the service you're paying for. Since he
> would have a number of accounts with his central, he'd obviously have
> more influence with them regarding your quality of service. You, as and
> end user dealing direct with a central, don't have any leverage
> whatsoever.  Also, if anyone called me to bid on this kind of
> installation, I'd only discount the price for the equipment based on
> what ... I .... paid for it, not you. So .... what I'm saying is ....
> it seems as if you've paid more for the equipment, more for the
> installation, have unknown quality of monitoring service and the
> installer is free and clear, if anything goes wrong with the parts you
> purchased or your central doesn't do their job. He may give you a
> warrantee on wiring, if something fails. But anything else he's free to
> charge you. Also, I'd imagine that since you weren't one of his regular
> accounts, using him for monitoring, he's likely to charge you more for
> a service call than one of his monitored accounts. I wish I could get 5
> jobs a week .... like that.
>
> Or am I missing something?
>