Re: [OT] ADSL Tale of Woe

["marcrfuller" <yahoogroups@xxxxxxxxxxxxxxxxxx>]

LOL, that's weird. I have pretty much the exact same problem with
Eclipse. So much so, that I am currently migrating away from them.=20

Basically for no apparent reason, I will loose my DSL line. Tried all
the obvious, plugged into master engineer socket.. change to spare
router.. different filter.. still no joy.

So, I reported it to Eclipse who can't find a reason for the fault and
pass it to BT. A day later the broadband comes back on it's own.
Eclipse then ring me back up and tell me that BT could not find a
fault and the line is up.

This happened 3 times.. each time Eclipse would pass to BT, but the
broadband would come back on it's own.. BT would then say no fault and
pass it back.

So, I figured I would try another provider. Eclipse has sadly gone
down hill in the last year. I'm hoping my new provider will be better
(speeds and support).=20

Cheers

Marc



--- In ukha_d@xxxxxxx, "Mark McCall" <lists@...> wrote:
>
> Apologies for "venting" here.
>=20
> I'm into the 8th day of no ADSL service at home.
>=20
> Eclipse have just told me that BT have finally found a fault in my
local
> exchange requiring a new "card". It's effecting around 10
other
users too,
> so WTF has it taken them so long to twig!  God help the other
non-techy
> people that have this issue, that don't have a spare
routers/filters/cables
> lying around that I've been asked to try.
>=20
> Now the best part - Eclipse have been submitting my Fault to BT for
days
> now, every day BT come back and say no fault found, then the next
day I ring
> Eclipse, they bounce it back to BT and so on.  Now as the fault is
only seen
> a "one day old" they will not escalate it for urgent
repair!=20
>=20
> If anyone here has a contact in BT Broadband Wholesale please
contact me off
> list.
>=20
> /me heads off to lie down in a darkened room.
>=20
> M.
>