RE: Re: [OT] ADSL Tale of Woe

["Paul Gale" <groups@xxxxxxxxxxxxxxxx>]

Have you recently changed to ADSL Max?

Line disconnects are a fairly common problem with some users - and to do
with BT rather than the ISP. There's lots of interesting reading about this
on ADSL Guide. May be worth a look if you've not already?

I also moved away from Eclipse as their support was so slow (or
non-existent at times), especially as I was a business customer and paying
for their top ADSL product!

Paul.



> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> marcrfuller
> Sent: 14 June 2006 13:17
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] Re: [OT] ADSL Tale of Woe
>
> LOL, that's weird. I have pretty much the exact same problem with
> Eclipse. So much so, that I am currently migrating away from them.
>
> Basically for no apparent reason, I will loose my DSL line. Tried all
> the obvious, plugged into master engineer socket.. change to spare
> router.. different filter.. still no joy.
>
> So, I reported it to Eclipse who can't find a reason for the fault and
> pass it to BT. A day later the broadband comes back on it's own.
> Eclipse then ring me back up and tell me that BT could not find a
> fault and the line is up.
>
> This happened 3 times.. each time Eclipse would pass to BT, but the
> broadband would come back on it's own.. BT would then say no fault and
> pass it back.
>
> So, I figured I would try another provider. Eclipse has sadly gone
> down hill in the last year. I'm hoping my new provider will be better
> (speeds and support).
>
> Cheers
>
> Marc
>
>
>
> --- In ukha_d@xxxxxxx, "Mark McCall" <lists@...>
wrote:
> >
> > Apologies for "venting" here.
> >
> > I'm into the 8th day of no ADSL service at home.
> >
> > Eclipse have just told me that BT have finally found a fault in
my local
> > exchange requiring a new "card". It's effecting around
10 other
> users too,
> > so WTF has it taken them so long to twig!  God help the other
non-techy
> > people that have this issue, that don't have a spare
> routers/filters/cables
> > lying around that I've been asked to try.
> >
> > Now the best part - Eclipse have been submitting my Fault to BT
for days
> > now, every day BT come back and say no fault found, then the next
> day I ring
> > Eclipse, they bounce it back to BT and so on.  Now as the fault
is
> only seen
> > a "one day old" they will not escalate it for urgent
repair!
> >
> > If anyone here has a contact in BT Broadband Wholesale please
> contact me off
> > list.
> >
> > /me heads off to lie down in a darkened room.
> >
> > M.
> >
>
>
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>
> Yahoo! Groups Links
>
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