RE: [OT] ADSL Tale of Woe

["Paul Gale" <groups@xxxxxxxxxxxxxxxx>]

I had similar issues with 'no fault found' messages from BT - It
transpires that in my case, it was an automated system that tests the line
and no matter what the complaint is, returns 'no fault found' if it passes
their tests. Mine was a request to set the target SNR higher as it was set
incorrectly after a fault.

In your case though, you'd have thought they'd pick up on something so
simple!!!

BT and the ADSL Migration process was a real nightmare for me.

Paul.



> -----Original Message-----
> From: ukha_d@xxxxxxx [mailto:ukha_d@xxxxxxx] On Behalf Of
> Mark McCall
> Sent: 14 June 2006 13:05
> To: ukha_d@xxxxxxx
> Subject: [ukha_d] [OT] ADSL Tale of Woe
>
> Apologies for "venting" here.
>
> I'm into the 8th day of no ADSL service at home.
>
> Eclipse have just told me that BT have finally found a fault in my
local
> exchange requiring a new "card". It's effecting around 10
other users too,
> so WTF has it taken them so long to twig!  God help the other
non-techy
> people that have this issue, that don't have a spare
> routers/filters/cables
> lying around that I've been asked to try.
>
> Now the best part - Eclipse have been submitting my Fault to BT for
days
> now, every day BT come back and say no fault found, then the next day
I
> ring
> Eclipse, they bounce it back to BT and so on.  Now as the fault is
only
> seen
> a "one day old" they will not escalate it for urgent repair!
>
> If anyone here has a contact in BT Broadband Wholesale please contact
me
> off
> list.
>
> /me heads off to lie down in a darkened room.
>
> M.
>
>
>
>
>
> Yahoo! Groups Links
>
>
>
>
>