Re: New Question

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 4/17/2022 10:24 PM, mleuck wrote:
> On Saturday, April 16, 2022 at 1:41:29 PM UTC-5, Bob La Londe wrote:
>> On 4/15/2022 6:39 PM, ABLE1 wrote:
>>> Hi All,
>>>
>>> I had a call the other day from a guy asking if I can help him
>>> with a Access Control System problem he is having.
>>>
>>> He got my number off the Nortek Control web page.  And I am the
>>> only one that has returned his call.
>>>
>>> Anyhow the system is a HubMax II originally made by IEI I believe.
>>>
>>> Having no knowledge on the system I thought I would ask here if
>>> anyone know anything about the particular system.
>>>
>>> At this point he says that the system is working with all programmed
>>> cards.  The issue is that he can no longer learn in any new cards.
>>>
>>> I am presently searching to find if any parts are still available
>>> for this system but I am guessing that it is obsolete and parts
>>> are not going to happen.
>>>
>>> I have located the Install Manual and am presently reviewing it.
>>>
>>> So if anyone can give me a little hint or not it my help in some way.
>>>
>>> Thanks and have a good weekend.
>>>
>>> Les
>>>
>> I have no knowledge of that control, but my first check given the
>> symptom is the user limit. Its entirely possible that they have maxed
>> it out. Most low/mid price access control systems have a finite user
>> limit. Some are much smaller than you might think.
>>
>> If you find it has a 96 user limit (arbitrary choice), and the customer
>> says they only have 40 users that doesn't mean they don't have 56 ex
>> employees they never deleted. End users are notoriously bad at good
>> housekeeping.
>>
>> I tried to teach customers to have good record keeping if tracking and
>> control was a big issue for them, but until I started people using the
>> Napco access control management software I never had much luck with it.
>> Before that I sometimes would hand them a physical ledger book and
>> write in some column names with a procedures instruction set written on
>> the first page. The first instruction was always:
>>
>> 1. If this book is not in your hand it should be locked up.
>>
>> Sometimes it was locked up, but they couldn't remember where. That
>> wasn't as bad as the ones who would say, "Oh I gave that to Joe in the
>> garage last month because he couldn't remember his code."
>>
>>
>> --
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>
> It appears to have a 2000 user limit, I have some IEI information but its unsorted and may be the previous HubPlus stuff


I DL'd the docs for the system.  I will be calling Nortek today to see
what is available.

Thanks,

Les