Re: New Question

[mleuck <m.leuck@xxxxxxxxx>]

On Saturday, April 16, 2022 at 1:41:29 PM UTC-5, Bob La Londe wrote:
> On 4/15/2022 6:39 PM, ABLE1 wrote:
> > Hi All,
> >
> > I had a call the other day from a guy asking if I can help him
> > with a Access Control System problem he is having.
> >
> > He got my number off the Nortek Control web page.  And I am the
> > only one that has returned his call.
> >
> > Anyhow the system is a HubMax II originally made by IEI I believe.
> >
> > Having no knowledge on the system I thought I would ask here if
> > anyone know anything about the particular system.
> >
> > At this point he says that the system is working with all programmed
> > cards.  The issue is that he can no longer learn in any new cards.
> >
> > I am presently searching to find if any parts are still available
> > for this system but I am guessing that it is obsolete and parts
> > are not going to happen.
> >
> > I have located the Install Manual and am presently reviewing it.
> >
> > So if anyone can give me a little hint or not it my help in some way.
> >
> > Thanks and have a good weekend.
> >
> > Les
> >
> I have no knowledge of that control, but my first check given the
> symptom is the user limit. Its entirely possible that they have maxed
> it out. Most low/mid price access control systems have a finite user
> limit. Some are much smaller than you might think.
>
> If you find it has a 96 user limit (arbitrary choice), and the customer
> says they only have 40 users that doesn't mean they don't have 56 ex
> employees they never deleted. End users are notoriously bad at good
> housekeeping.
>
> I tried to teach customers to have good record keeping if tracking and
> control was a big issue for them, but until I started people using the
> Napco access control management software I never had much luck with it.
> Before that I sometimes would hand them a physical ledger book and
> write in some column names with a procedures instruction set written on
> the first page. The first instruction was always:
>
> 1. If this book is not in your hand it should be locked up.
>
> Sometimes it was locked up, but they couldn't remember where. That
> wasn't as bad as the ones who would say, "Oh I gave that to Joe in the
> garage last month because he couldn't remember his code."
>
>
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It appears to have a 2000 user limit, I have some IEI information but its unsorted and may be the previous HubPlus stuff