Re: Starlink

[Jim Davis <alarminex@xxxxxxx>]

On Tuesday, August 24, 2021 at 4:11:20 PM UTC-4, Bob La Londe wrote:
> Dear NAPCO StarLink Dealer,=20
>=20
> The NAPCO StarLink NOC is currently experiencing an intermittent issue=20
> related to outbound Verizon phone lines. This Verizon issue may delay=20
> the transmission of trouble, supervisory and in some cases alarm signals.=
=20
>=20
> Verizon has been notified and is currently addressing the issue.=20
>=20
> We are sorry for any inconvenience this may have caused.=20
>=20
> NAPCO StarLink Admin=20
>=20
> --- I'm still on somebody's mailing list ---=20
>=20
> --=20
> This email has been checked for viruses by AVG.=20
> https://www.avg.com

Yeah, Bob,
I got that one to.

Here's the gist of the reply I sent to them
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=
=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D=3D
To whomever may be concerned.

I presume that this notice I received refers to your outgoing lines for cal=
ls being sent to central stations by your servers.

But - - - - I would also presume that you have more than one and as a matte=
r of fact I would presume you had more than a few other carriers running in=
 parallel with your Verizon outgoing phone lines. RIGHT ??????   Like ATT, =
CenturyLink, Cox, Frontier, Spectrum, Xfinity?
If so, why should there be any "delay in the transmission of trouble, super=
visory and in some cases alarm signals" ? Why also, only "in     some cases=
      alarm signals? If trouble or supervisory signals can't get through, w=
hat would allow an alarm signal to get through?

After all, YOU are the weak link with the least liability in the chain of s=
ervice providers involved with this alarm transmission service. However in =
spite of that I would expect that you would have more than double the backu=
p telephone service for any possible lapse by others in the outgoing teleph=
one line chain - - - - just because the rest of us out here are depending u=
pon you to provide us with a reliable service with all proper precautions b=
eing taken. AND BECAUSE WE BUY YOUR PRODUCTS !
                          RIGHT ??? ?


Jim Davis
@#$% Alarm Co