Re: Vista 20P not allowing program re-entry

[ABLE1 <somewhere@xxxxxxxxxxx>]

On 4/1/2021 7:50 PM, Bob La Londe wrote:
> I installed the very first commercial installation for Dish Network (in
> an Applebee's restaurant).  I was a sub for a Muzak dealer at the time.
> I had plenty of mini dish experience and I kept tell them they need an
> LNB for each receiver.  I'd installed plenty of other system, and I even
> wrote my own installation manual for Primestar for my guys.  They swore
> up and down that the receivers were setup so that I didn't.  Finally I
> got a call from a tech who called Dish Network who got through to an
> engineer who swore the receivers were setup with a Zillman switch and we
> could just daisy chain them.  The story I heard is the engineer walked
> out in the warehouse and grabbed a receiver off the shelf to discover
> for the first time that they didn't build them the way he designed them.
>
> You would think that when I installed an LNB for each receiver and all
> the receivers showed good signal strength that would have been the end
> of it.  Great signal strength but no programming.  Turns out management
> and accounting had made deals for commercial programming, and setup a
> sales structure, but nobody in the software department had written a
> module to activate commercial accounts.
>
> I went over there 2-5 times a day for over two weeks checking to see if
> it was activated yet.  I billed them for how ever long it took me to get
> there, walk in, and call them back to say, "Nope."Â  When they got my
> final bill they threw a temper tantrum and tried to get me to write all
> off as part of the original install.  I reminded them that I did
> everything perfectly the first time, and all the problems were at their
> end and mostly because they wouldn't hear what I was saying.  That was
> the last job I did for them.
>
> Its not always the engineer's fault.  Both technical problems on this
> one were caused by the bean counters.

True, but some Quality Control Inspections would have help a bit!!