Re: Vista 20P not allowing program re-entry

[RTS <gafa@xxxxxxxxxxxxx>]

On 4/1/2021 10:40 AM, ABLE1 wrote:
> On 4/1/2021 10:52 AM, RTS wrote:
>> Les,  tech support isn't what it use to be back in the day....
>>
>> Last time I had to call them,  I went through their whole
>> stable of reps, and not 1 could figure out what was happening..
>> Just luck I guess, after a nights sleep  I saw immediately
>> what was  wrong...
>>
>> RTS
>
> LOL Yes, it ain't, and it ain't gonna get better any time soon.
>
> I love it when the guy I am talking to puts me on hold to ask
> a higher tech the question which then gets pushed up to another.
>
> It has happened that I was called back by an "engineer" to discuss
> the problem, to find out that I AM NOT ALONE!!  That one involved
> me working for them by trying different resistors on the board
> so the panel could "maybe" communicate on DTMF.  Turns out that
> the local CO Phone Switch and another 4 or 5 in the country would
> not work on DTMF with this panel.
>
> Had to switch to Pulse to get it to communicate.
>
> They actually stopped the production line and sales until this problem
> could be fixed. They ended up sending me some board variations that had
> a bunch of various add on resistors and caps to get them to the problem
> resolved.  I took to the local site and tested them. Some were better
> and some were not. After about 2 months the engineer called
> and we set a day and time to meet locally.  He showed up to try their
> latest revision on the board. It worked quite well.
>
> After he bought me lunch and before returning to his office he thanked
> me for all the assistance and asked what panels and keypads that I
> used the most.  I told him my desires and a week later I had a shipment
> directly off the assembly line of free stock that lasted for about a
> years worth of installs.
>
> That was a one time deal that will never be repeated!!
>
> Now you are saying; "Les!!  What manufacture would do that??"  :-)
>
> It was Sentrol after they bought out Moose. The panel was the ZX400.
>
> Now you know a rest of the story!!
>
> Les
>
   I got one of those in the storage shed  that was never put in..
Also got a Rokonet 8 zone control and keypad.  Ever see one of those?

Had an Israel company I use to use (you probability know the one)
They came out with a new and improved 8 zone unit,  But like you were
saying, communicator would fail after about a week to a month..
they didn't have a clue, so they sent me the engineering specs to  see
if I notice anything odd.  First thing I found was they were using
soldered on glass fuses on the in/out phone lines..
And they were rated fast blow 90 volts  .250 amp...
Well anyone who's ever worked on telephones will tell you that ain't
gonna cut it..
Ringer ckt alone will do 90-100 vac...

Take a wild guess what the fix was.....
(solder a jumper across the fuse...)    ;-)

Got a love engineers  ...
RTS
--

*Rocky T. Squirrel, esq.*