Re: Vista 20P not allowing program re-entry

[RTS <gafa@xxxxxxxxxxxxx>]

On 4/1/2021 6:50 PM, Bob La Londe wrote:
> On 4/1/2021 4:25 PM, ABLE1 wrote:
>> On 4/1/2021 3:15 PM, RTS wrote:
>>> On 4/1/2021 10:40 AM, ABLE1 wrote:
>>>> On 4/1/2021 10:52 AM, RTS wrote:
>>>>> Les,  tech support isn't what it use to be back in the day....
>>>>>
>>>>> Last time I had to call them,  I went through their whole
>>>>> stable of reps, and not 1 could figure out what was happening..
>>>>> Just luck I guess, after a nights sleep  I saw immediately
>>>>> what was  wrong...
>>>>>
>>>>> RTS
>>>>
>>>> LOL Yes, it ain't, and it ain't gonna get better any time soon.
>>>>
>>>> I love it when the guy I am talking to puts me on hold to ask
>>>> a higher tech the question which then gets pushed up to another.
>>>>
>>>> It has happened that I was called back by an "engineer" to discuss
>>>> the problem, to find out that I AM NOT ALONE!!  That one involved
>>>> me working for them by trying different resistors on the board
>>>> so the panel could "maybe" communicate on DTMF.  Turns out that
>>>> the local CO Phone Switch and another 4 or 5 in the country would
>>>> not work on DTMF with this panel.
>>>>
>>>> Had to switch to Pulse to get it to communicate.
>>>>
>>>> They actually stopped the production line and sales until this problem
>>>> could be fixed. They ended up sending me some board variations that had
>>>> a bunch of various add on resistors and caps to get them to the problem
>>>> resolved.  I took to the local site and tested them. Some were better
>>>> and some were not. After about 2 months the engineer called
>>>> and we set a day and time to meet locally.  He showed up to try
>>>> their latest revision on the board. It worked quite well.
>>>>
>>>> After he bought me lunch and before returning to his office he thanked
>>>> me for all the assistance and asked what panels and keypads that I
>>>> used the most.  I told him my desires and a week later I had a shipment
>>>> directly off the assembly line of free stock that lasted for about a
>>>> years worth of installs.
>>>>
>>>> That was a one time deal that will never be repeated!!
>>>>
>>>> Now you are saying; "Les!!  What manufacture would do that??"  :-)
>>>>
>>>> It was Sentrol after they bought out Moose. The panel was the ZX400.
>>>>
>>>> Now you know a rest of the story!!
>>>>
>>>> Les
>>>>
>>>   I got one of those in the storage shed  that was never put in..
>>> Also got a Rokonet 8 zone control and keypad.  Ever see one of those?
>>>
>>> Had an Israel company I use to use (you probability know the one)
>>> They came out with a new and improved 8 zone unit,  But like you were
>>> saying, communicator would fail after about a week to a month..
>>> they didn't have a clue, so they sent me the engineering specs to
>>> see if I notice anything odd.  First thing I found was they were using
>>> soldered on glass fuses on the in/out phone lines..
>>> And they were rated fast blow 90 volts  .250 amp...
>>> Well anyone who's ever worked on telephones will tell you that ain't
>>> gonna cut it..
>>> Ringer ckt alone will do 90-100 vac...
>>>
>>> Take a wild guess what the fix was.....
>>> (solder a jumper across the fuse...)Â Â Â  ;-)
>>>
>>> Got a love engineers  ...
>>> RTS
>>
>> ROFLOLÂ  I have had my share of "engineer" moments as well.
>> The question that comes to mind is; Did you get a Thank You or
>> something in return??
>>
>>
>> I may have typed this here in the past but one more time won't hurt.
>>
>> There once was a Doctor, Lawyer, and a Engineer that were found doing
>> dastardly deeds in the Kingdom.  They were brought before the King
>> and the King said we can't have this happen again, Off with their
>> Heads!!
>>
>> So, they were taken off to the Guillotine!!
>>
>> The first up was the Doctor.  The Executioner said; Do you want a
>> blindfold? The Doctor said; Yes.  The Executioner said; Do you want
>> heads up or heads down?? The Doctor said, Heads down.
>> So they put on the blind fold and placed him heads down.  The
>> Executioner pulled the rope and shhhhhhhch the blade stopped an
>> inch from his neck.  Because of the law of the land he had to be
>> set free because you can't try and execute them twice.
>>
>> The next up was the Lawyer.  The Executioner said; Do you want a
>> blindfold? The Lawyer said; Yes.  The Executioner said; Do you want
>> heads up or heads down?? The Lawyer said, Heads down.
>> So they put on the blind fold and placed him heads down.  The
>> Executioner pulled the rope and shhhhhhhch the blade stopped an
>> inch from his neck.  Because of the law of the land he had to be
>> set free because you can't try and execute them twice.
>>
>> The last up was the Engineer.  The Executioner said; Do you want a
>> blindfold? The Engineer said; No.  The Executioner said; Do you want
>> heads up or heads down?? The Engineer said, Heads up.  So they laid
>> him down and he is looking up.  The Executioner reaches for the rope.
>> The Engineer Shouts Out.   HOLD IT, I SEE THE PROBLEM!!!
>>
>> End of the story and one  E|ngineer
>>
>> Les
>>
>
> I installed the very first commercial installation for Dish Network (in
> an Applebee's restaurant).  I was a sub for a Muzak dealer at the time.
> I had plenty of mini dish experience and I kept tell them they need an
> LNB for each receiver.  I'd installed plenty of other system, and I even
> wrote my own installation manual for Primestar for my guys.  They swore
> up and down that the receivers were setup so that I didn't.  Finally I
> got a call from a tech who called Dish Network who got through to an
> engineer who swore the receivers were setup with a Zillman switch and we
> could just daisy chain them.  The story I heard is the engineer walked
> out in the warehouse and grabbed a receiver off the shelf to discover
> for the first time that they didn't build them the way he designed them.
>
> You would think that when I installed an LNB for each receiver and all
> the receivers showed good signal strength that would have been the end
> of it.  Great signal strength but no programming.  Turns out management
> and accounting had made deals for commercial programming, and setup a
> sales structure, but nobody in the software department had written a
> module to activate commercial accounts.
>
> I went over there 2-5 times a day for over two weeks checking to see if
> it was activated yet.  I billed them for how ever long it took me to get
> there, walk in, and call them back to say, "Nope."Â  When they got my
> final bill they threw a temper tantrum and tried to get me to write all
> off as part of the original install.  I reminded them that I did
> everything perfectly the first time, and all the problems were at their
> end and mostly because they wouldn't hear what I was saying.  That was
> the last job I did for them.
>
> Its not always the engineer's fault.  Both technical problems on this
> one were caused by the bean counters.
>
>
>


  Les,  I don't recall if they ever did say anything..

Doesn't matter the business,  If your in it long enough, you get
a lot of stories to tell..  Some of them are worth telling,
others we try to forget...

RTS
--

*Rocky T. Squirrel, esq.*