Re: Another unstable DMP XR-20

["Bob La Londe" <none@xxxxxxxxxx>]

"Jim" <alarminex@xxxxxxx> wrote in message
news:f58591f5-ab30-4c36-a11c-042f62ceab07@xxxxxxxxxxxxxxxxxxx
> On Monday, January 7, 2013 11:19:04 AM UTC-5, Bob La Londe wrote:
>> I probably won't be able to ge the customer to go for an upgrade to a
>> better more stable panel on this one so I'll give it one more try. They
>> calim that they set the time via the user menu, and every time with in a
>> few days its off by several days. Sometimes everything is off, and its
>> not consistent with it losing time from a total power failure. They
>> change their own batteries so getting them to just pay for a new panel is
>> probably slim. I need to install a DSL filter on it anyway, so I'll do a
>> complete power cycle and check the battery they installed while I am
>> there. That does cure a few of the DMP panels for a while. (I am
>> surprised they didn't just ask me to sell them a filter and mail it to
>> them.)
>
> I don't know anything at all about DMP except that they left the "U" out
> of the name. But I do know about the kind of customer that you have.
>
> You could just locate a website that sells DSL filters and give the
> customer the URL.
>
> With customers like that, I try to have as little to do with them as
> possible as long as they pay the monthly bill. But .... if they're ever
> late. I'm on their ass immediately and if there is ever any inclination
> that they want to cancel... I immediatly send them a cancellation notice
> and one to their insurance company and I very politely, and
> enthusiastically (as if I'm trying to help them)   give them the name of
> one of the sleaze alarm companys in the area.
>
> A bad customer is worse than no customer at all.


Yeah, I know that.  Oddly they seemed eager for my help this morning.  No
argument about cost or anything, and paid on the spot.  Only time will tell
if a full power cycle, and draining the filter caps to make sure no memory
was held will actually fix their time set problem or not.