Re: Understanding Fios

[JoeRaisin <joeraisin2001@xxxxxxxxx>]

On 2/13/2012 2:40 PM, tourman wrote:
> On Feb 13, 1:06 pm, Jim<alarmi...@xxxxxxx>  wrote:
>> On Feb 13, 5:25 am, JoeRaisin<joeraisin2...@xxxxxxxxx>  wrote:
>>
>>> On 2/12/2012 11:07 PM, G. Morgan wrote:
>>
>>>> Jim Wrote:
>>
>>>>> Aside from the fact that I've broken lost 4
>>>>> cell phones crawling around in attics and crawl spaces,
>>
>>>> I take everything out of my pockets besides a pair of wire cutters in
>>>> the back.  I've lost pagers, phones, a wallet (recovered barely), and
>>>> God knows what else before I made a habit of leaving everything
>>>> downstairs.
>>
>>> I do that for attics and crawlspaces - when I remember... which,
>>> unfortunately, isn't as often as I actually go into them...
>>
>> That's my problem too. That's part of the reason I leave my Cell in
>> the van. I'm usually out there getting a tool or such at least every
>> couple of hours and if my Cell is beeping I'll check it out. When you
>> get a "Free" Cell for signing a contract it's one thing. But when you
>> lose of break it and  you've got to pay for a new one, ..... four
>> times ...... you pretty much figure out what you've got to do to avoid
>> that.
>>
>> Pavlov was right.  Hey Doc, every time I raise my arm it hurts ...
>> what should I do?       Doc: Don't raise your arm.
>
> RHC: Yeah, I share your worry about losing a cell phone. I just moved
> up to a Galaxy Nexus worth about $600. If I lose it, it's like losing
> a laptop !!! So I bought a hard core "holster" with it and now I feel
> like I have my .45 1911 strapped to my belt. But it's truly amazing
> what sorts of things it will do. It's like having your whole office
> with you when you're on the road...literally. But it's also one of
> those things you have to decide whether it's worth the increase in
> monthly billing, and also whether or not you want to be that
> accessible to people. It does keep my son and I in instant
> communication via SMS messaging though and overall, using Google
> calendar (accessible from both our smart phones) we now know exactly
> what each is doing and what appointments we have scheduled.
>
> I decided years ago to be completely and totally accessible to my
> clients at virtually all hours unless I am asleep. It has it's ups and
> downs for sure, but overall, I think more "ups" than "downs". Most
> customers today are totally used to being able to get instant answers
> to just about anything via quick access to the internet and search
> engines such as Google. This has conditioned them to hope for the same
> sort of response from their suppliers of many different things, but
> rarely do they get it. So when their security company responds almost
> instantly to their emails or calls, they are somewhat surprised and
> definately impressed. One more thing that helps for referrals. It's
> also at the opposite and positive end of the service scale with the
> Borg companies. (When travelling in the US, I now call forward my
> smart phone to my Canadian Majicjack number which is then call
> forwarded to my US Tracphone pay as you go. So clients can get hold of
> my even when I'm Stateside by dialing a local number. Sweet..!!! )
>
> The biggest downside is that customers now don't bother to look in
> their user manual for even the simplest instructions, expecting we
> will have the answers immediately available for them. In most cases we
> do, but it's a major pain in the ass sometimes with some customers who
> can't tell you even the make of panel they have...!!!!!????  But these
> lazy customers generally turn out to be the same ones that are a PIA
> anyway over most other things.....
>
> RTFM...."read the f "ing manual" is a saying my son and I have....,:))
> I just wish most customers would do it....

I have run into customers who have read the manual, did understand it
but didn't think they did because it seemed too simple.

I do like that light-bulb-popping-on look when they realize that it
really IS that simple...