Re: Understanding Fios

[tourman <robercampbell@xxxxxxxxx>]

On Feb 13, 1:06=A0pm, Jim <alarmi...@xxxxxxx> wrote:
> On Feb 13, 5:25=A0am, JoeRaisin <joeraisin2...@xxxxxxxxx> wrote:
>
> > On 2/12/2012 11:07 PM, G. Morgan wrote:
>
> > > Jim Wrote:
>
> > >> Aside from the fact that I've broken lost 4
> > >> cell phones crawling around in attics and crawl spaces,
>
> > > I take everything out of my pockets besides a pair of wire cutters in
> > > the back. =A0I've lost pagers, phones, a wallet (recovered barely), a=
nd
> > > God knows what else before I made a habit of leaving everything
> > > downstairs.
>
> > I do that for attics and crawlspaces - when I remember... which,
> > unfortunately, isn't as often as I actually go into them...
>
> That's my problem too. That's part of the reason I leave my Cell in
> the van. I'm usually out there getting a tool or such at least every
> couple of hours and if my Cell is beeping I'll check it out. When you
> get a "Free" Cell for signing a contract it's one thing. But when you
> lose of break it and =A0you've got to pay for a new one, ..... four
> times ...... you pretty much figure out what you've got to do to avoid
> that.
>
> Pavlov was right. =A0Hey Doc, every time I raise my arm it hurts ...
> what should I do? =A0 =A0 =A0 Doc: Don't raise your arm.

RHC: Yeah, I share your worry about losing a cell phone. I just moved
up to a Galaxy Nexus worth about $600. If I lose it, it's like losing
a laptop !!! So I bought a hard core "holster" with it and now I feel
like I have my .45 1911 strapped to my belt. But it's truly amazing
what sorts of things it will do. It's like having your whole office
with you when you're on the road...literally. But it's also one of
those things you have to decide whether it's worth the increase in
monthly billing, and also whether or not you want to be that
accessible to people. It does keep my son and I in instant
communication via SMS messaging though and overall, using Google
calendar (accessible from both our smart phones) we now know exactly
what each is doing and what appointments we have scheduled.

I decided years ago to be completely and totally accessible to my
clients at virtually all hours unless I am asleep. It has it's ups and
downs for sure, but overall, I think more "ups" than "downs". Most
customers today are totally used to being able to get instant answers
to just about anything via quick access to the internet and search
engines such as Google. This has conditioned them to hope for the same
sort of response from their suppliers of many different things, but
rarely do they get it. So when their security company responds almost
instantly to their emails or calls, they are somewhat surprised and
definately impressed. One more thing that helps for referrals. It's
also at the opposite and positive end of the service scale with the
Borg companies. (When travelling in the US, I now call forward my
smart phone to my Canadian Majicjack number which is then call
forwarded to my US Tracphone pay as you go. So clients can get hold of
my even when I'm Stateside by dialing a local number. Sweet..!!! )

The biggest downside is that customers now don't bother to look in
their user manual for even the simplest instructions, expecting we
will have the answers immediately available for them. In most cases we
do, but it's a major pain in the ass sometimes with some customers who
can't tell you even the make of panel they have...!!!!!????  But these
lazy customers generally turn out to be the same ones that are a PIA
anyway over most other things.....

RTFM...."read the f "ing manual" is a saying my son and I have....,:))
I just wish most customers would do it....