Re: THANK YOU VERY MUCH

[tourman <robercampbell@xxxxxxxxx>]

On Mar 16, 6:00=A0pm, Bob La Londe <n...@xxxxxxxxxxxxxxx> wrote:
> If you are one of our very many customer who always pays your bill on
> time or even before the due date...
>
> THANK YOU VERY MUCH
>
> However if you are one of the growing number who is paying late and
> letting your bill go for months we have to let you know:
>
> 1. =A0We are being left no choice but to exercise our right to cancel
> service in a much shorter time period than we have done so in the past.
>
> 2. =A0We will be employing more aggressive collection methods possibly
> including the use of a collection agency. =A0Something we have never done
> in the past.
>
> Sincerely,
> Robert (Bob) La Londe - Owner
>
> ****** The Backlash ******
>
> The above notice went out on every single invoice this month. =A0The
> response was pretty good actually. =A0We have received payment from
> several past due accounts that I expected to write off, and a much
> larger number of people than normal paid their bill as soon as it arrived=
.
>
> Of course I got the one angry phone call too. =A0The one who isn't going
> to pay his bill, canceling his service, and by golly he's to darn busy
> to send a cancellation notice, if his word on the phone isn't good
> enough I can just go stuff it. =A0How dare I send a personal nasty note
> like that to him.
>
> Sigh!

RHC: Yup, about right ! When I was doing the same kind of normal
billing, I had endless troubles collecting from people as well. Some
mean well, but they are just are not businesslike enough to even run
their private lives properly and as a result, you don't get paid until
you remind them again and again. So several years ago, I went to
automatic billing ONLY ...void cheque on a bank account, or a credit
card.

Like a breath of fresh air !!!!...very few problems now. Those who
come for a new system go auto billing or they go to someone
else.....no exceptions ! And surprisingly, virtually no one has had a
problem with this since they are already paying many of their other
bills this way. I save literally hundreds of hours a year not having
to do manual billing, worth far more to me than the time minority of
customers who likely go somewhere else for service.

When I sent out notices to people that this was the only way we
intended to do future billing, I braced myself for a flood of
cancellations which never came ! I lost only one customer and this was
my own fault because I got huffy with her and she got pissed and
bailed! If I'd handled her correctly, I don't think I would have lost
even that one.

Food for thought......