Re: QWEST Still Sucks

[JoeRaisin <joeraisin2001@xxxxxxxxx>]

On 3/6/2011 12:35 AM, Jim wrote:
> On Mar 4, 11:42 pm, JoeRaisin<joeraisin2...@xxxxxxxxx>  wrote:
>> On 3/4/2011 12:44 PM, Bob La Londe wrote:
>>
>>
>>
>>
>>
>>> Yesterday I did a move for a client from one suite in a complex to
>>> another. They ordered a new phone line for the new suite. (not sure why)
>>> Anyway, I could not find the prerun wire from their new suite in the
>>> phone room were the demarc is. The new phone line was there clearly
>>> marked on a new block.
>>
>>> It bothered me until I got out my ladder and a flashlight to look up in
>>> the ceiling. The feed wire to that suite went into a conduit which I
>>> could see went down a wall into a nearby utility room. I had building
>>> management come out to open the utility room for me. I expected to find
>>> a cross connect board, but nope. There was a whole-nuther demarc. Coming
>>> down the wall was the feed wire from the clients suite. Says telco
>>> property on the demarc, more than a dozen lines are connected there, and
>>> its obviously fed by a telco provided underground cable.
>>
>>> No problem I thought. Call Q-Worst and explain that they had installed
>>> to the wrong demarc. The first CS rep decided I was high, that it was
>>> installed correctly, and that it was the customer's fault for not hiring
>>> Q-Worst to install wire and jacks. (Wire and jacks that already existed
>>> in perfect working order.) After going back and forth on the phone for
>>> nearly 30 minutes arguing with the first genius I got switched to another.
>>
>>> It took nearly 30 minutes for the second genius to decide to send
>>> somebody out, but he still argued that Q-Worst had installed it to the
>>> correct demarc inspite of the fact that a previous business in that
>>> suite had Q-Worst service from that demarc. I even looked them up in a
>>> directory and found their old listed number marked on the block covers
>>> in the demarc. Q-Worst will have a field tech out sometime today between
>>> 9 and 5, and they still may not do anything according to genius number 2.
>>
>>> Sigh.
>>
>>> Any Q-Worst reps reading this take offense? Good. Maybe you will fix the
>>> problem of blaming all your mistakes on other people, and just start
>>> fixing your mistakes. Maybe train your techs to understand that those of
>>> us who are personally responsible for our performance actually know what
>>> we are talking about. I doubt it, but we can hope.
>>
>> Aw crap - ya done got me started on telco bastids.
>>
>> Doing a fire system for a major department store in Flint, MI.  It's a
>> sub from ADT.  Anyway, supposed to meet the telco sub-contractor and
>> show him where the fire panel will be so he can run the lines.  I drove
>> up from Detroit and there are at least six weather related accidents
>> that make me half an hour late.  I call ahead to let them know I will be
>> there.
>>
>> I show the guy where the fire panel will be and he starts whining about
>> how he was told he was only going to have to verify lines, not run them
>> and how he hates drilling through concrete block.  I show him the main
>> telephone room and he doesn't know the numbers he's supposed to use.  I
>> even show him where the intrusion panels are, as they were noted on his
>> paperwork, but told him they are working fine and as far as I knew.
>>
>> Last time I saw him he was calling his boss about the tire on his van
>> being flat.
>>
>> About a week later I get a call from my boss who wants a blow by blow of
>> what happened when I met with him.  The store called the telco about the
>> work not being done.  Telco calls the sub who braces the tech and he
>> tells them I showed up late (which was true), didn't know where anything
>> was and just told him he was on his own before leaving after only a few
>> minutes.
>>
>> Well, I've only been with these guys since December but my boss and the
>> install mgr from ADT we work with felt they knew me well enough that
>> they backed me up even before getting my story - that was nice, but I'd
>> still like to throttle that jerk...-
>
> It's just a suggestion but maybe you can make up some kind of little
> letter or form just in case this might happen again. Just something
> that the other guy can sign to say that you were there and ......
> etc ... etc.
>

Yeah, that's a good idea.  In hindsight, I also could have checked out
with the construction foreman - with the other tech in tow.