Re: QWEST Still Sucks

[Jim <alarminex@xxxxxxx>]

On Mar 4, 11:42=A0pm, JoeRaisin <joeraisin2...@xxxxxxxxx> wrote:
> On 3/4/2011 12:44 PM, Bob La Londe wrote:
>
>
>
>
>
> > Yesterday I did a move for a client from one suite in a complex to
> > another. They ordered a new phone line for the new suite. (not sure why=
)
> > Anyway, I could not find the prerun wire from their new suite in the
> > phone room were the demarc is. The new phone line was there clearly
> > marked on a new block.
>
> > It bothered me until I got out my ladder and a flashlight to look up in
> > the ceiling. The feed wire to that suite went into a conduit which I
> > could see went down a wall into a nearby utility room. I had building
> > management come out to open the utility room for me. I expected to find
> > a cross connect board, but nope. There was a whole-nuther demarc. Comin=
g
> > down the wall was the feed wire from the clients suite. Says telco
> > property on the demarc, more than a dozen lines are connected there, an=
d
> > its obviously fed by a telco provided underground cable.
>
> > No problem I thought. Call Q-Worst and explain that they had installed
> > to the wrong demarc. The first CS rep decided I was high, that it was
> > installed correctly, and that it was the customer's fault for not hirin=
g
> > Q-Worst to install wire and jacks. (Wire and jacks that already existed
> > in perfect working order.) After going back and forth on the phone for
> > nearly 30 minutes arguing with the first genius I got switched to anoth=
er.
>
> > It took nearly 30 minutes for the second genius to decide to send
> > somebody out, but he still argued that Q-Worst had installed it to the
> > correct demarc inspite of the fact that a previous business in that
> > suite had Q-Worst service from that demarc. I even looked them up in a
> > directory and found their old listed number marked on the block covers
> > in the demarc. Q-Worst will have a field tech out sometime today betwee=
n
> > 9 and 5, and they still may not do anything according to genius number =
2.
>
> > Sigh.
>
> > Any Q-Worst reps reading this take offense? Good. Maybe you will fix th=
e
> > problem of blaming all your mistakes on other people, and just start
> > fixing your mistakes. Maybe train your techs to understand that those o=
f
> > us who are personally responsible for our performance actually know wha=
t
> > we are talking about. I doubt it, but we can hope.
>
> Aw crap - ya done got me started on telco bastids.
>
> Doing a fire system for a major department store in Flint, MI. =A0It's a
> sub from ADT. =A0Anyway, supposed to meet the telco sub-contractor and
> show him where the fire panel will be so he can run the lines. =A0I drove
> up from Detroit and there are at least six weather related accidents
> that make me half an hour late. =A0I call ahead to let them know I will b=
e
> there.
>
> I show the guy where the fire panel will be and he starts whining about
> how he was told he was only going to have to verify lines, not run them
> and how he hates drilling through concrete block. =A0I show him the main
> telephone room and he doesn't know the numbers he's supposed to use. =A0I
> even show him where the intrusion panels are, as they were noted on his
> paperwork, but told him they are working fine and as far as I knew.
>
> Last time I saw him he was calling his boss about the tire on his van
> being flat.
>
> About a week later I get a call from my boss who wants a blow by blow of
> what happened when I met with him. =A0The store called the telco about th=
e
> work not being done. =A0Telco calls the sub who braces the tech and he
> tells them I showed up late (which was true), didn't know where anything
> was and just told him he was on his own before leaving after only a few
> minutes.
>
> Well, I've only been with these guys since December but my boss and the
> install mgr from ADT we work with felt they knew me well enough that
> they backed me up even before getting my story - that was nice, but I'd
> still like to throttle that jerk...-

It's just a suggestion but maybe you can make up some kind of little
letter or form just in case this might happen again. Just something
that the other guy can sign to say that you were there and ......
etc ... etc.