Re: You got to be kidding#%&^ me

[tourman <robercampbell@xxxxxxxxx>]

On Sep 12, 9:03=A0pm, "Bill" <billnomailnosp...@xxxxxxxxx> wrote:
> "tourman" =A0wrote in message
>
> > No use turning the guy off if there's business to be had !!
>
> Exactly! You are a good business man.
>
> I think you should at least tell the person that the system could no long=
er
> be used and would need an upgrade. Answer the person's questions.
>
> I was taught in marketing that if you don't have what the customer wants,
> then help the customer find another business which has what he is looking
> for. Even look up the number in the phone book and write that down for th=
e
> customer as well as the address...
>
> Does not exactly work over the phone... But that is the general idea. The
> customer will remember how nice and helpful you were. Might recommend you=
r
> company to other people. Or remember your company in the future.
>
> The opposite to that is a dissatisfied person. They will tell 10 people t=
o
> not have a thing to do with your company. And they are more likely to do
> that than to say something good about a company.

RHC: Quite right ! There are a few things worth remembering in the new
world of business today...

Business has two purposes; to help people, and to make money.
Sometimes one must take priority over the other depending upon the
circumstances...

What goes around comes around.....

And lastly it pays to remember, the internet has changed the world in
many ways. An unkind word or act; a dishonest answer; an uncaring
attitude or action can spread far beyond the person slighted. It takes
years to build a good and honest reputation, and you can lose it in a
heartbeat.....

For example, in our business, if a customer brings you a takeover of
an equipment make you don't wish to handle, and it's still usable,
find another like minded dealer who can take it over. I do this all
the time with ADT Ademco equipment which I don't want to touch. No use
selling the client a new panel when his old one is perfectly good. It
helps another small dealer in the area and also makes sure the client
doesn't end up screwed by ADT again....