Re: You got to be kidding#%&^ me

[tourman <robercampbell@xxxxxxxxx>]

On Sep 12, 4:31=A0pm, Jim <alarmi...@xxxxxxx> wrote:
> On Sep 11, 5:58=A0pm, nick markowitz <nmarkow...@xxxxxxxxx> wrote:
>
> > Got a call to day from a convenience store I put an alarm system in
> > 1979 and old FBII 685
> > they wanted to know since there no longer running the store 24 hrs if
> > I could come by and reactivate the system for them.
> > I just hung up the phone.
>
> It's just a thought but, depending upon the circumstances, the
> customers attitude and whether I was busy or not, I might have
> said ......... Well, I'll have to come and take a look at it and then
> discover something that would prevent me from using that equipment and
> requiring a new panel and sensors. Or, .......... I'll have to take
> some time to determine if the sensors, wiring, panel are still and
> working condition ( for the cost of a service call) get cash for the
> call and then tell them that it has to be up-graded.
>
> Payback's a bitch.
>
> I guess you can tell what kind of a market I work in ...... Huh?
> I think the only one here who would know, is Jim Rojas.
> Jim? =A0Just to let you know ..... it's worse now than it was when you
> were here. THAT's fer sure.

RHC: Yeah, I have to kind of agree. If this party had called me, I
would have simply told him that the equipment is too old to put back
in service, and that I will put him back on line for X dollars (the
price of a panel and keypad plus labour), and warn him the price might
be more if the motions are ancient and the smoke is more than 5 years
old and must be replaced (as it surely would in this case). His
reaction to these prices would tell me right away if this is another
cheapskate, or another of the "something for nothing" crowd !!...or
someone legitimately looking to get back in  service properly

This would have been in advance of my bothering to get out of my
office chair, and would tell me whether to hang up on the guy, or make
an appointment to install his new system...
No use turning the guy off if there's business to be had !!