Re: No wonder the internet/ phone lines was always causing problems

[Frank Kurz <tech@xxxxxxxxxxxxx>]

On 13/07/2010 8:41 PM, tourman wrote:
> On Jul 13, 10:21 pm, "Rockytsquirrel"<g...@xxxxxxx>  wrote:
>> some day  someone  needs to write a book of all the dip "s%&t"  stuff
>> telephone people have done in peoples homes and businesses..
>>
>> In 30+ years of security work,  I've seen some of the stupidest silly
>> mistakes a person could do  by telephone employees..
>>
>> RTS
>>
>> "nick markowitz"<nmarkow...@xxxxxxxxx>  wrote in message
>>
>> news:8bd73a85-7d3c-4a94-a87e-c5f3809e15cc@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>>> One of my customers switched to One communications ( Choice One )
>>> several years back
>>> and it seemed they had to reboot the modem several times a week off
>>> the T1 with DSL  split circuit
>>> One Communications provided.
>>> Well they switched over to Verizon FIOS  out of complete frustration
>>> with One communications and when it came time to trace everything out
>>> today to allow Verizon to hook in guess what I found? The fucking lazy
>>> ass One Communications installer  had hooked the internet circuit wire
>>> going to the router thru a 100 ft piece of 4 conductor straight
>>> station wire instead of running a Cat 5 wire and doing it correctly.
>>> No wonder everything was always having problems.
>>> Well thats 3 more stores they lost today because of bad service.But of
>>> course Verizon tech screwed up as well the one running in the new
>>> metallic phone lines failed to hook up 2 of them before he left and
>>> Verizon had to send a tech out on overtime so my customer had service
>>> at there store this evening.
>>> Well any ways the FIOS is hooked up and fantastic 25/20MBS
>>> and no more phone line noise and scratch. and line troubles on the
>>> fire system.
>
> RHC: Damn !! ....isnt that the truth. It's a continual battle with the
> phone or cable company to keep my customer's alarms working properly.
> Every day I get a "failure to communicate" report from the station and
> invariably it's because some employee of these companies or their
> subcontractors has messed things up when the customer switched service
> from one to the other. And even worse, these two companies don't seem
> to care !!. It's got to be from 5 to 10% of my service work fixing
> problems that shouldn't happen if these idiots would only take a
> couple of minutes to learn to do things properly.
>
> I can only wonder how many customers out there served by alarm
> companies not using test signals, have alarm systems that can't
> communicate to the station, and they don't know it.......

In the latter instance, it's the alarm tech that should be shot!