Re: Sometimes It Just Doesn't Pay To Be Conscientious

["Bob La Londe" <nospam@xxxxxxxxx>]

"Doug" <not@xxxxxxxx> wrote in message
news:yma8n.10508$3n2.7687@xxxxxxxxxxxxxxx
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> "Bob La Londe" <nospam@xxxxxxxxx> wrote in message
> news:hjrauv$k81$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>> Had a call a few weeks ago.  Another company was trying to monitor a
>> panel I installed five years ago.  A P9600.  They claimed it could not be
>> monitored without my coming out to unlock the panel.  Anybody see any
>> glaring problems right off the bat with that?  Yeah, me too.  No I didn't
>> remove it.  I leave those in place, especially on unmonitored panels.
>>
>> Of course the tech disconnected the phone line while he was waiting to
>> waste my time.  But it shouldn't be needed anyway for me.
>>
>> After pulling their original client file I sent a letter to the client
>> explaining that for any installer familiar with Napco panels from a
>> competent legitimate company they should have everything they need to
>> program and monitor the system without any help or further information
>> from me.  I got a call today basically calling me a liar.  I went out to
>> the site, and yep its still there and it works to put it in program mode
>> just like I said.
>>
>> The customer still said I was full of shit, and the only reason I was
>> able to put it in program was because I installed it.
>>
>> Sigh!
>>
>> Of course that same customer tried to get out of paying for a battery a
>> couple months ago by saying I had replaced the battery a few months
>> earlier. I tried to pass over that then by saying I would check the my
>> records and see if they had been charged for one in the last year.  If
>> they hadn't I would send them a bill.  They got insistently belligerent
>> at that point.
>>
>> Sigh!
>>
>> Some people just aren't intelligent enough to own an alarm panel.
>>
>> I hope they are happy with their new under qualified and/or incompetent
>> alarm company.  I sure don't want them calling me back.
>>
>>
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> Why did you even bother going to the site?, you must have known what the
> outcome would be.
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> Doug

Legal ass covering.