Re: Sometimes It Just Doesn't Pay To Be Conscientious

["Doug" <not@xxxxxxxx>]

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:hjrauv$k81$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> Had a call a few weeks ago.  Another company was trying to monitor a panel
> I installed five years ago.  A P9600.  They claimed it could not be
> monitored without my coming out to unlock the panel.  Anybody see any
> glaring problems right off the bat with that?  Yeah, me too.  No I didn't
> remove it.  I leave those in place, especially on unmonitored panels.
>
> Of course the tech disconnected the phone line while he was waiting to
> waste my time.  But it shouldn't be needed anyway for me.
>
> After pulling their original client file I sent a letter to the client
> explaining that for any installer familiar with Napco panels from a
> competent legitimate company they should have everything they need to
> program and monitor the system without any help or further information
> from me.  I got a call today basically calling me a liar.  I went out to
> the site, and yep its still there and it works to put it in program mode
> just like I said.
>
> The customer still said I was full of shit, and the only reason I was able
> to put it in program was because I installed it.
>
> Sigh!
>
> Of course that same customer tried to get out of paying for a battery a
> couple months ago by saying I had replaced the battery a few months
> earlier. I tried to pass over that then by saying I would check the my
> records and see if they had been charged for one in the last year.  If
> they hadn't I would send them a bill.  They got insistently belligerent at
> that point.
>
> Sigh!
>
> Some people just aren't intelligent enough to own an alarm panel.
>
> I hope they are happy with their new under qualified and/or incompetent
> alarm company.  I sure don't want them calling me back.
>
>
>

Why did you even bother going to the site?, you must have known what the
outcome would be.

Doug