Re: Broadview Still Paying Off the BBB

["ABLE1" <royboynospam@xxxxxxxxxxxxx>]

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:hq8k38$4n7$1@xxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> "Jim Rojas" <jrojas@xxxxxxxxxxxx> wrote in message
> news:UrOxn.99523$NH1.66174@xxxxxxxxxxxxxxx
>> Doug wrote:
>>> "Jim Rojas"<jrojas@xxxxxxxxxxxx>  wrote in message
>>> news:V_Nxn.222092$wr5.216027@xxxxxxxxxxxxxxx
>>>> Customer Complaint History
>>>>
>>>> BBB serving Dallas, Texas maintains a report on this company's
>>>> headquarters location. Please visit dallas.bbb.org for details or call
>>>> (214) 220-2000.
>>>>
>>>> When considering complaint information, please take into account the
>>>> company's size and volume of transactions, and understand that the
>>>> nature
>>>> of complaints and a firm's responses to them are often more important
>>>> than
>>>> the number of complaints.
>>>>
>>>> BBB processed a total of 465 complaints about this company in the last
>>>> 36
>>>> months, our standard reporting period. Of the total of 465 complaints
>>>> closed in 36 months, 208 were closed in the last year.
>>>> These complaints concerned :
>>>> 5 regarding Issue Not Defined
>>>>
>>>> 5 regarding Advertising Issues
>>>>
>>>> 1 - Advertisement misrepresented a product
>>>> 1 - Advertisement misrepresented a service
>>>> 3 - None of the Above - Advertising Complaint Issue
>>>> 113 regarding Billing or Collection Issues
>>>>
>>>> 16 - Failure to correct billing errors
>>>> 3 - Failure to substantiate charges
>>>> 7 - Improper collection practices
>>>> 86 - None of the Above - Credit, Billing or Collection Complaint Issue
>>>> 1 - Unauthorized credit card charges
>>>> 109 regarding Contract Issues
>>>>
>>>> 14 - Failure to honor a contract or agreement
>>>> 7 - Invalid or false contract
>>>> 75 - None of the Above - Contract Complaint Issue
>>>> 12 - Unauthorized changes to the contract or agreement
>>>> 1 - Work performed outside the terms of the contract or agreement
>>>> 110 regarding Customer Service Issues
>>>>
>>>> 11 - Failure to provide promised assistance or support for products or
>>>> services
>>>> 4 - Failure to respond to phone calls or written requests for
>>>> assistance
>>>> or support
>>>> 1 - Inappropriate behavior by customer service personnel
>>>> 94 - None of the Above - Customer Service Complaint Issue
>>>> 2 regarding Delivery Issues
>>>>
>>>> 2 - None of the Above - Delivery Complaint Issue
>>>> 5 regarding Guarantee or Warranty Issues
>>>>
>>>> 1 - Failure to honor service under the terms of warranties
>>>> 2 - Failure to provide promised written warranty or guarantee
>>>> 2 - None of the Above - Guarantee or Warranty Complaint Issue
>>>> 8 regarding Product Issues
>>>>
>>>> 1 - Defective, damaged, or incorrect product received
>>>> 7 - None of the Above - Product Quality Complaint Issue
>>>> 22 regarding Refund or Exchange Issues
>>>>
>>>> 2 - Failure to honor promised refunds, exchanges, or credit
>>>> 5 - Failure to honor refund, exchange or credit policies
>>>> 15 - None of the Above - Refund or Exchange Complaint Issue
>>>> 6 regarding Repair Issues
>>>>
>>>> 1 - Delayed completion of repair
>>>> 1 - Failure to honor a repair estimate or agreement
>>>> 1 - Improper or inferior repair
>>>> 3 - None of the Above - Repair Complaint Issue
>>>> 30 regarding Sales Practice Issues
>>>>
>>>> 18 - None of the Above - Sales Complaint Issue
>>>> 1 - Sales presentation did not disclose complete pricing information
>>>> 5 - Sales presentation did not disclose key conditions of the offer
>>>> 1 - Sales presentation not consistent with the written agreement
>>>> 4 - Sales presentation used dishonest sales practices
>>>> 1 - Sales presentation used high pressure methods
>>>> 50 regarding Service Issues
>>>>
>>>> 2 - Delayed completion of service
>>>> 4 - Failure to honor service estimate or agreement
>>>> 1 - Failure to provide invoice or estimate for service upon request
>>>> 10 - Improper or inferior service
>>>> 32 - None of the Above - Service Complaint Issue
>>>> 1 - Unauthorized service
>>>>
>>>> These complaints were closed as:
>>>> 331 Resolved
>>>>
>>>> 224 - Company addressed the complaint issues. The consumer failed to
>>>> acknowledge acceptance to BBB.
>>>> 107 - Company resolved the complaint issues. The consumer acknowledged
>>>> acceptance to BBB.
>>>> 134 Administratively Closed
>>>>
>>>>
>>>> 134 Administratively Closed? Does this mean that Broadview wrote a
>>>> check
>>>> to the BBB? What gives? I just don't get it. I have 1 failed to respond
>>>> complaint in 13 years and I get an F rating? Really...I guess I need
>>>> borrow some from Broadview. I refuse to write a check to clear this up.
>>>> It
>>>> kind of defeats the purpose of the BBB.
>>>>
>>>> Jim Rojas
>>>>
>>>>
>>>>
>>>
>>> Not really, the purpose of the BBB is the same as any other company- to
>>> make
>>> money
>>>
>>> Doug
>>>
>>>
>>
>> Here's what I think it boils down to: If a business pays their annual
>> dues to the BBB (racketeering fee), they will have a A+ Rating. Period. A
>> customer can sue Broadview in a court of law and win. But the BBB would
>> continue to give them an A+ Rating.
>>
>> In fact, any company could be sued unlimited times, and lose each time.
>> But unless the "arbitration" went through the BBB, using their
>> arbitrators, it would not affect their BBB rating.
>>
>> Bernie Madoff's company was a member with the Better Business Bureau, and
>> look what happened there. I am sure many of these companies that have
>> huge scams going on are paid members with the BBB.
>>
>> Jim Rojas
>
> I had one complaint years ago from a client who wanted me to do repairs
> for free with a grossly past due balance on their account.  I refused.  I
> responded to the BBB complaint and was told it was listed as resolved.
> Out of curiosity I just checked my rating with them.  Holy cow.  What a
> clueless lot.  They still list an ancient business address from before I
> bought my current property and put up my shop.  What got me though was...
>
>
> Customer Complaint History
> Back to Top
> BBB has processed no customer complaints on this company in its three year
> reporting period.
>
>
> Rating.  B-
>
> Probably because whenever they call me to try and weedle money out of my I
> tell them there is no way I would donate to such a weazely sleezy outfit
> as the BBB who rates criminal organizations with an A because they pay.
>
>

Years ago.................... Oh so many years ago.  I was a member the
local BBB.  That is until I found out that when a potential customer called
them to find out about company A or B and they were told that they cannot
give any information out due to liability reasons.  I said so what's the
point??  Dropped them like a hot potato.  In my opinion it was and still is
a joke.  It would seem that I am not alone in the opinion. :-)

Les