Re: Broadview Still Paying Off the BBB

[Frank Olson <use_the_email_links@xxxxxxxxxxxxxxxxxxxxxx>]

On 15/04/2010 5:15 PM, Jim Rojas wrote:
> Customer Complaint History
>
> BBB serving Dallas, Texas maintains a report on this company's
> headquarters location. Please visit dallas.bbb.org for details or call
> (214) 220-2000.
>
> When considering complaint information, please take into account the
> company's size and volume of transactions, and understand that the
> nature of complaints and a firm's responses to them are often more
> important than the number of complaints.
>
> BBB processed a total of 465 complaints about this company in the last
> 36 months, our standard reporting period. Of the total of 465 complaints
> closed in 36 months, 208 were closed in the last year.
> These complaints concerned :
> 5 regarding Issue Not Defined
>
> 5 regarding Advertising Issues
>
> 1 - Advertisement misrepresented a product
> 1 - Advertisement misrepresented a service
> 3 - None of the Above - Advertising Complaint Issue
> 113 regarding Billing or Collection Issues
>
> 16 - Failure to correct billing errors
> 3 - Failure to substantiate charges
> 7 - Improper collection practices
> 86 - None of the Above - Credit, Billing or Collection Complaint Issue
> 1 - Unauthorized credit card charges
> 109 regarding Contract Issues
>
> 14 - Failure to honor a contract or agreement
> 7 - Invalid or false contract
> 75 - None of the Above - Contract Complaint Issue
> 12 - Unauthorized changes to the contract or agreement
> 1 - Work performed outside the terms of the contract or agreement
> 110 regarding Customer Service Issues
>
> 11 - Failure to provide promised assistance or support for products or
> services
> 4 - Failure to respond to phone calls or written requests for assistance
> or support
> 1 - Inappropriate behavior by customer service personnel
> 94 - None of the Above - Customer Service Complaint Issue
> 2 regarding Delivery Issues
>
> 2 - None of the Above - Delivery Complaint Issue
> 5 regarding Guarantee or Warranty Issues
>
> 1 - Failure to honor service under the terms of warranties
> 2 - Failure to provide promised written warranty or guarantee
> 2 - None of the Above - Guarantee or Warranty Complaint Issue
> 8 regarding Product Issues
>
> 1 - Defective, damaged, or incorrect product received
> 7 - None of the Above - Product Quality Complaint Issue
> 22 regarding Refund or Exchange Issues
>
> 2 - Failure to honor promised refunds, exchanges, or credit
> 5 - Failure to honor refund, exchange or credit policies
> 15 - None of the Above - Refund or Exchange Complaint Issue
> 6 regarding Repair Issues
>
> 1 - Delayed completion of repair
> 1 - Failure to honor a repair estimate or agreement
> 1 - Improper or inferior repair
> 3 - None of the Above - Repair Complaint Issue
> 30 regarding Sales Practice Issues
>
> 18 - None of the Above - Sales Complaint Issue
> 1 - Sales presentation did not disclose complete pricing information
> 5 - Sales presentation did not disclose key conditions of the offer
> 1 - Sales presentation not consistent with the written agreement
> 4 - Sales presentation used dishonest sales practices
> 1 - Sales presentation used high pressure methods
> 50 regarding Service Issues
>
> 2 - Delayed completion of service
> 4 - Failure to honor service estimate or agreement
> 1 - Failure to provide invoice or estimate for service upon request
> 10 - Improper or inferior service
> 32 - None of the Above - Service Complaint Issue
> 1 - Unauthorized service
>
> These complaints were closed as:
> 331 Resolved
>
> 224 - Company addressed the complaint issues. The consumer failed to
> acknowledge acceptance to BBB.
> 107 - Company resolved the complaint issues. The consumer acknowledged
> acceptance to BBB.
> 134 Administratively Closed
>
>
> 134 Administratively Closed? Does this mean that Broadview wrote a check
> to the BBB? What gives? I just don't get it. I have 1 failed to respond
> complaint in 13 years and I get an F rating? Really...I guess I need
> borrow some from Broadview. I refuse to write a check to clear this up.
> It kind of defeats the purpose of the BBB.
>
> Jim Rojas
>
>
>


You should have a Triple "F" rating: "F"abulously "F"reekin' "F"antastic.

What's really interesting is that you only qualify for an "A+" if you're
a member.  Non-member's highest rating is an "A".

--
There's plenty of room for ALL of God's creatures, right next to the
mashed potatoes!