Re: Pro 1....oh brother !

[mleuck <m.leuck@xxxxxxxxx>]

On Oct 23, 10:10=A0am, Crash <robos...@xxxxxxxxx> wrote:
> On Oct 21, 10:18=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
>
>
>
> > On Oct 21, 5:55=A0pm, Crash <robos...@xxxxxxxxx> wrote:
>
> > > We took over a Pro 1 account the other day. I told the client to make
> > > sure to cancel monitoring in writing first...no problem he did and
> > > they let him go.
>
> > > System was programmed for Daily Test Signal, but NO digit was
> > > programmed to be sent...interesting.
> > > So we reprogram and go to send signals...nothing...hmmm...no dial ton=
e
> > > at panel. Ok....lets find out whats going on here....we go outside an=
d
> > > there are two SNI's one has dialtone the other doesn't. Interesting.
>
> > > So I ask the client when the phone company put up the "new"
> > > SNI....lets see that was just before my husband died 4 YEARS ago.
> > > WHAT? Yeah thats right client had been paying for monitoring for over
> > > 4 YEARS and received nothing in return. She kinda thought is was weir=
d
> > > last year when the smoke detectors went off (she was vacuuming out th=
e
> > > fireplace...another no-no) and she had to call THEM. I guess they hav=
e
> > > a weird way of monitoring clients...if you have an alarm you call
> > > them, then they dispatch...and lets not say anything about not gettin=
g
> > > a signal...or lets not even send a tech out to check why!
>
> > > So we re-routed the panel line to the "new" SNI and all works.
>
> > > THEN...today I'm double checking programming (its an old monster
> > > 4140XMPT2) with Compass and now I know why that rear master bedroom
> > > door wasn't Chiming!...Yep it was programmed as a INTERIOR DELAY
> > > zone...what????? Are you kidding me a door directly into the old
> > > lady's bedroom from the back yard is an interior delay zone!....holy
> > > shit.
>
> > > Unreal.
>
> > If it's old enough (and that panel is) it could have been a company
> > purchased by P1 ages ago, that model wasn't one they normally
> > installed back in the day
>
> It was originally installed by Multimedia, then taken-over by Pro 1.
> It's an overly-extensive install so they probably didn't really check
> everything.

Ahh Multimedia, they were a mess