Re: Pro 1....oh brother !

[Crash <robosama@xxxxxxxxx>]

On Oct 21, 10:18=A0pm, mleuck <m.le...@xxxxxxxxx> wrote:
> On Oct 21, 5:55=A0pm, Crash <robos...@xxxxxxxxx> wrote:
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> > We took over a Pro 1 account the other day. I told the client to make
> > sure to cancel monitoring in writing first...no problem he did and
> > they let him go.
>
> > System was programmed for Daily Test Signal, but NO digit was
> > programmed to be sent...interesting.
> > So we reprogram and go to send signals...nothing...hmmm...no dial tone
> > at panel. Ok....lets find out whats going on here....we go outside and
> > there are two SNI's one has dialtone the other doesn't. Interesting.
>
> > So I ask the client when the phone company put up the "new"
> > SNI....lets see that was just before my husband died 4 YEARS ago.
> > WHAT? Yeah thats right client had been paying for monitoring for over
> > 4 YEARS and received nothing in return. She kinda thought is was weird
> > last year when the smoke detectors went off (she was vacuuming out the
> > fireplace...another no-no) and she had to call THEM. I guess they have
> > a weird way of monitoring clients...if you have an alarm you call
> > them, then they dispatch...and lets not say anything about not getting
> > a signal...or lets not even send a tech out to check why!
>
> > So we re-routed the panel line to the "new" SNI and all works.
>
> > THEN...today I'm double checking programming (its an old monster
> > 4140XMPT2) with Compass and now I know why that rear master bedroom
> > door wasn't Chiming!...Yep it was programmed as a INTERIOR DELAY
> > zone...what????? Are you kidding me a door directly into the old
> > lady's bedroom from the back yard is an interior delay zone!....holy
> > shit.
>
> > Unreal.
>
> If it's old enough (and that panel is) it could have been a company
> purchased by P1 ages ago, that model wasn't one they normally
> installed back in the day

It was originally installed by Multimedia, then taken-over by Pro 1.
It's an overly-extensive install so they probably didn't really check
everything. There was pretty good documentation in the panel. What was
really dumb was the panels were in a closet about 12' from a scuttle
hole....all the zones were made up up in the attic and brought down
via multiconductor to the panels. Totally dumb, why not bring all
those wires down to where you can work on them in air conditioned
space (where the masking tape labels don't fall off)...masking
tape?...idiots.