Re: Securitron Unlatch

["Robert L Bass" <Sales@xxxxxxxxxxxxxxxxxxxxx>]

"Bob La Londe" <nospam@xxxxxxxxx> wrote in message
news:gq8var$n5e$1@xxxxxxxxxxx
>I purchased a bunch of them on sale a couple years ago from ADI.
>
> A few of them worked, and when they worked they were awesome.  Unfortunately
> I have had several of them fail too.  Two out of the box the dogs that press
> in the bolts just fell out.  Another jammed up in service after about a
> month, and today I tried to use one to find both dogs frozen in the unlatch
> position brand new oput of the box.  Pretty sad.
>
> (Now I know why they were on sale.)
>
> I can not see me buying any more of them.  The hour and a half I waited for
> a call back from their tech support people didn't help my attitude either.

Bob,

I've sold lots of motorized "unlatch" modules and to date have not had one
come back for warranty service.  We've had excellent support from Securitron
whenever we needed it.  I don't know why you had such a negative experience.
Perhaps it was a bad batch.

--

Regards,
Robert L Bass

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