Re: BRINKS HOME SECURITY MAY HAVE DIRECT TIES WITH MADOFF

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

I don't give them a paper manual - I have semi-customized PDF manuals, with
an abbreviated cheatsheet that I created that I email to them. The cover
page of the manual has my phone numbers, their account number, their name,
date installed, our service number and their systems zone
descriptions/numbers (which also tells them exactly what is in Zone #4).

I tell them to save it to their desktop.

I also hate CP01

--
**Crash Gordon**







"mleuck" <m.leuck@xxxxxxxxx> wrote in message
news:f5b63c01-6bb5-498d-a746-646d0f72082d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Jul 5, 3:34 pm, tourman <robercampb...@xxxxxxxxx> wrote:
>> On Jul 5, 3:13 pm, "Crash Gordon" <webmas...@xxxxxxxxxxxxxxxxxxxxx>
>> wrote:
>>
>>
>>
>> > Then how do you deal with; "I set my alarm off accidently, why didn't
>> > you
>> > call, my alarm's not working...I want to cancel service"
>> > Its much better to just train the client correctly to call or wait for
>> > the
>> > call.
>> > To add another 30 seconds to the 30 second entry delay seems really
>> > reallly
>> > dumb.
>>
>> > --
>> > **Crash Gordon**
>>
>> > "mleuck" <m.le...@xxxxxxxxx> wrote in message
>>
>> >news:b45a0efd-de40-4de1-91dd-050cb92c5d7b@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
>>
>> > > On Jul 1, 5:52 am, Jim Rojas <jro...@xxxxxxxxxxxx> wrote:
>> > >> mleuck wrote:
>> > >> > Besides if you are a security company protection houses from
>> > >> > burglars
>> > >> > how else are you going to advertise? "Brinks Security.....it's a
>> > >> > keypad......and.......a keypad.."
>>
>> > >> I have done many ADT takeovers over the years. I noticed a trend
>> > >> that
>> > >> every zone was programmed as entry/exit, and a 30 second dialer
>> > >> delay in
>> > >> place...what the hell is up with that?
>>
>> > >> Jim Rojas
>>
>> > > I can't explain the "every zone" part but the 30 second dialer delay
>> > > cuts down on a ton of false alarms, you can't install (legally) a
>> > > panel without it in Texas.
>>
>> RHC: Crash, I don't disagree with you. However, it does make more
>> sense when you remember how poorly most alarm users remember their
>> initial training. Hell, after two years or so, a great many of my
>> customers seem to barely be able to remember how to use it, let alone
>> remember such esoteric features as cancel codes. I drill it into them,
>> and explain in detail how this can prevent a false alarm fee, but they
>> still call thinking their alarm doesn't work. And when they call with
>> a question, most don't have a clue even what make of panel they have
>> in service.
>>
>> You can train till your blue in the face but a lot of people just
>> don't get it.
>
> First thing they always lose is the user manual