Re: Concord 4 issue or user issue?

["alarman" <nospam@xxxxxxxx>]

Kid wrote:
> "Jim" <alarminex@xxxxxxx> wrote in message
> news:d2170432-1fea-4113-ae54-bb004ff20ad0@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Dec 7, 11:17?am, "alarman" <nos...@xxxxxxxx> wrote:
>> Effenpig1 wrote:
>>> On Dec 6, 9:38 pm, "alarman" <nos...@xxxxxxxx> wrote:
>>>> Effenpig1 wrote:
>>>>> Had a customer call with a issue I've never come across before.
>>>>> Here's what happened: Installed a Concord 4 at her house about 3
>>>>> months ago. I taught her to arm to stay with no delay at night,
>>>>> and then she changes it to away when she leaves. Her daughter and
>>>>> son-in-law are visiting, she left early in the morning and
>>>>> switched from stay to away. After she left the daughter came out
>>>>> of her bedroom and tripped the living room motion.
>>
>>>>> Here's where it gets weird: Son-in-law calls me and tells me what
>>>>> happened, he says he's concerned because "the alarm went off for
>>>>> about 10 to 15 seconds and shut off by itself" ( Not just the
>>>>> siren stopping but a full clear)
>>
>>>>> I checked the event logs and heres what I found:
>>
>>>>> Zone 11 alarm then 5 seconds later an E406 cancel/abort by user #
>>>>> U846 ( master code)
>>
>>>>> I'm thinking frazzled daughter gets crap scared out of her,
>>>>> panics, punches in code, then somehow forgets that she did it.
>>>>> Her and her husband were the only ones there and he didn't even
>>>>> know the code anyway, so I'm sure he didn't cancel the alarm.
>>>>> Also, there are no keyfobs or wireless keypads/remotes, 2
>>>>> hardwired ATP1000 keypads.
>>
>>>>> I tested the system, arming it the same way they did that morning,
>>>>> no issues. I'm going to run it by GE tech support tomorrow
>>>>> morning. I'm
>>>>> 99.999% sure it's just user error, but that .001% bugs me.
>>
>>>>> So what do you think, is it user error? because I can't imagine
>>>>> what else it would be. Any thoughts?
>>
>>>> Get ready for a shock.
>>
>>>> Ready?
>>
>>>> People lie.
>>
>>>> To your face. Even though the evidence, plain to all, is there.
>>>> They lie even whe the truth will suit them better. With some
>>>> people, is't a sport.
>>
>>>> Now repeat after me: People lie.
>>
>>>> --
>>>> js
>>
>>>> Si Vis Pacem, Para Bellum
>>
>>> I'm not sure what your point is, yes, people do lie. You lie, ?I
>>> lie, we all lie. In fact I have an older sister who falls into the
>>> category of "lies for the sport of it". ?Very annoying. However,
>>> I'm willing to take someones word to an extent, until proven
>>> otherwise. I believe that the customers daughter really doesn't
>>> think she disarmed it. Maybe, she did remember later on that she
>>> did disarm it and was too embarassed tell me. I'm certainly not
>>> going to call her an outright liar over it.
>>
>> No one told you to call anyone a liar. The point is, people lie.
>> Just file it away.
>>
>
> You're lying.
>
> buyers are lyers.

Lyers?

--
js

Si Vis Pacem, Para Bellum