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Re: Concord 4 issue or user issue?
Effenpig1 wrote:
> On Dec 6, 9:38 pm, "alarman" <nos...@xxxxxxxx> wrote:
>> Effenpig1 wrote:
>>> Had a customer call with a issue I've never come across before.
>>> Here's what happened: Installed a Concord 4 at her house about 3
>>> months ago. I taught her to arm to stay with no delay at night, and
>>> then she changes it to away when she leaves. Her daughter and
>>> son-in-law are visiting, she left early in the morning and switched
>>> from stay to away. After she left the daughter came out of her
>>> bedroom and tripped the living room motion.
>>
>>> Here's where it gets weird: Son-in-law calls me and tells me what
>>> happened, he says he's concerned because "the alarm went off for
>>> about 10 to 15 seconds and shut off by itself" ( Not just the siren
>>> stopping but a full clear)
>>
>>> I checked the event logs and heres what I found:
>>
>>> Zone 11 alarm then 5 seconds later an E406 cancel/abort by user #
>>> U846 ( master code)
>>
>>> I'm thinking frazzled daughter gets crap scared out of her, panics,
>>> punches in code, then somehow forgets that she did it. Her and her
>>> husband were the only ones there and he didn't even know the code
>>> anyway, so I'm sure he didn't cancel the alarm. Also, there are no
>>> keyfobs or wireless keypads/remotes, 2 hardwired ATP1000 keypads.
>>
>>> I tested the system, arming it the same way they did that morning,
>>> no issues. I'm going to run it by GE tech support tomorrow morning.
>>> I'm
>>> 99.999% sure it's just user error, but that .001% bugs me.
>>
>>> So what do you think, is it user error? because I can't imagine what
>>> else it would be. Any thoughts?
>>
>> Get ready for a shock.
>>
>> Ready?
>>
>> People lie.
>>
>> To your face. Even though the evidence, plain to all, is there. They
>> lie even whe the truth will suit them better. With some people, is't
>> a sport.
>>
>> Now repeat after me: People lie.
>>
>> --
>> js
>>
>> Si Vis Pacem, Para Bellum
>
> I'm not sure what your point is, yes, people do lie. You lie, I lie,
> we all lie. In fact I have an older sister who falls into the category
> of "lies for the sport of it". Very annoying. However, I'm willing to
> take someones word to an extent, until proven otherwise. I believe
> that the customers daughter really doesn't think she disarmed it.
> Maybe, she did remember later on that she did disarm it and was too
> embarassed tell me. I'm certainly not going to call her an outright
> liar over it.
No one told you to call anyone a liar. The point is, people lie. Just file
it away.
--
js
Si Vis Pacem, Para Bellum
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