Re: Locked Out by Vendor

[Red <RedNick@xxxxxxxxx>]

X2.  You'll probably have to pay them to remove their data, but ask
them nicely to download it, they won't have to send a guy out.  If
they have objections find out who within the company would be the
person the attorney general's office could contact to speak about
this.



On Fri, 02 May 2008 16:08:34 GMT, Jim Rojas <jrojas@xxxxxxxxxxxx>
wrote:

>Long ago communicators were a separate component of the security system.
>Now that it is all inclusive, their statement is outdated and not true.
>If the dealer was to remove his "communicator", he would be leaving you
>will no system at all, this is grounds for a lawsuit. In some states, it
>is illegal for dealers to withhold access to your system after your
>contract has been fulfilled.
>
>Their contract should have been worded that the information contained in
>the communicator belongs to them, which it does. All they need to do is
>remove the information. This usually means a seervice charge of somekind.
>
>Do not allow them to remove the main board. It is your property.
>
>Jim Rojas
>
>
>
>scantrell113@xxxxxxxxx wrote:
>> After many many years of sticking with the monitoring service offered
>> by my initial home alarm installer, due to constant compounding price
>> increases I decided to get service from another company.  I come to
>> find that my trusted provider has locked the new monitoring company
>> out the controller.  When they sold me the system, they sat at my
>> kitchen table and told me that I was under no obligation to continue
>> with their service and that I owned the equipment.  What they did not
>> disclose was on small line in a wordy and lengthy contract that
>> stipulates that they own the communicator.  We?ve probably all signed
>> documents relying on anticipated fair business practices without
>> parsing words (?I did not have sexual relations with that woman?).
>> Two questions, is this common practice and is there a hardware reset
>> on a Radionics 4112?