Re: Locked Out by Vendor

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

personally, the whole thing aint worth the few bucks it would cost to
replace the OLD OLD 4112 board and a keypad or two with something newer.



--
**Crash Gordon**







"Jim" <alarminex@xxxxxxx> wrote in message
news:81972a00-5c44-4e53-be0b-93b59f9e120d@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On May 7, 7:03?am, scantrell...@xxxxxxxxx wrote:
>>
>> > How do you know it's locked out? Did the tech try to enter programming
>> > with
>> > a 5200 programmer or just by downloading it?
>>
>> The new monitoring company dialed into the system however when they
>> entered the default RAM Passcode, it did not match. ?I then asked
>> (nicely) the existing monitoring company, Advent Security, to reset
>> it. Advent told me that they would not release the code that they
>> changed it to. ?When asked to reset it, that is when I got the "we own
>> the communicator" line.-
>
> I don't know how much trouble you want to go to to get the use of
> your system but you might want to try this.
>
> Send them a letter telling them that since they will not allow you
> access to the alarm system that you paid for and that is your
> property, that you are going to take them to small claims court to
> obtain the cost of the installation of a new panel. You can tell them
> that all  you want is access to YOUR alarm system. Since the
> communicator is part of the alarm panel it cannot be removed but they
> are welcome to come and remove only that part of the programing that
> allows the communicator to report to central station, as long as they
> leave you with an operating system and access to the dealer programing
> for the next alarm company. Be very clear on what you require them to
> do so that they don't come to your home and make the system inoperable
> and inaccessable. Sent Certified, return recept letter.
>
> I don't know if anyone has mentioned it yet in this thread, but
> typically, nowdays, since communicators are an integeral part of a
> control panels printed circuit board, the contract will say that the
> communication
> "software" is the property of the alarm company, not the communicator.
> So you should confirm with them that they really said "communicator"
> and not "communication software".
>
>
> If they say "communicator" and you wanted to be a smart-ass about it,
> you could tell them that they are welcome to come and take the
> communicator, as long as they leave you with an equivalent working
> alarm system that you paid for originally.
>
> Whether you follow through on the threat or not is up to you. In my
> state, if called to small claims court, a corporation is required to
> be represented by an attorney. So even if you lose, they've still got
> to pay him. If it's the same in your state then they may not want to
> risk having to pay his fee and will decide to default your system
> instead. If they don't respond, then it's your call.