Re: VoIP transmission troubles

[Jim Rojas <jrojas@xxxxxxxxxxxx>]

It's just another reason to lease the customer a GSM radio. DSC has a
new panel coming out soon with built in GSM.

Jim Rojas



tourman wrote:
> I'd like to hear from some of the regulars about their experiences
> with alarm transmission over VoIP.
>
> I have one customer who without my knowledge changed to VoIP from a
> Bell line, and then asked me to hook up the panel using his new
> service. I did so reluctantly, but only after he signed a legal
> agreement limiting liability, and with the express understanding it
> was being done experimentally. I programmed in a daily test and kept
> watch each morning for failures to communicate. It seemed to stop
> transmitting only very occasionally, until one day it started sending
> "ghost" signals which resulted in a police dispatch on the wrong
> account number. The panel was programmed in Contact ID, but it seems
> when the signal went out on the network, it transposed a "6 " in the
> account code for a "5". Then the comedy of errors increased when the
> station failed to check the CID (where they would have picked up that
> it was coming from the wrong phone number) and dispatched the police.
> Needless to say, I had an unhappy client who couldn't understand why
> the cops arrived...(and yes, the account number in the panel IS
> properly programmed...).
>
> Bottom line, I disconnected the customer's service until and unless
> the client chooses to get a proper communication medium. He claims
> there are other companies who will hook him up successfully, but I
> suspect they just might be more interested in his business than his
> security system. The problem is of course, they could tell him
> anything about his alarm and he would likely agree, not ever really
> knowing if the panel is communicating properly or not.....
>
> Anyone else experiencing these kind of problems and if so, have you
> come up with any solutions (other than the obvious one of getting
> proper phone service). I hated to lose this client of many years, but
> at least for the moment, I don't see any other alternative if it's
> affecting other customers.