Re: Does naybody care about getting things right anymore...

["Sue" <sodom@xxxxxxxxxx>]

Meds, Buggs, meds.

"Buggs" <thatsallfolksl@xxxxxxxxx> wrote in message
news:ujmEi.63411$xZ2.46652@xxxxxxxxxxxxxxx
> Bob La Londe wrote:
>> {(Not Tri-Ed) Believe it or not they got my last order right.}
>>
>> This just went off to anotehr vendor who has managed to lose orders
>> completely, quote my grossly incorrect prices and stick to them even
>> when I ask them three times if they are sure then not send me the
>> product because they were wrong but not call me about it, just plane
>> quote wrong items... not even what I requested, and send me totally
>> wrong parts now.
>>
>> Dear Vendor I am very frustrated,
>>
>> My Aiphone stuff arrived yesterday.  I was putting it on the shelf
>> for that particular customer's job and sorting materials out for jobs
>> when I noticed what didn't look right on the box.  I opened one.  You
>> sent me NEM-10C master intercoms.  I sent you a neatly printed block
>> text quote request that clearly says NEM-10A/C  That is exactly the
>> right part number according to Aiphone.  I know this because the
>> print out came from their quote system on their website.
>>
>> So what you might ask?  Well the NEM-10A/C has a handset.  The
>> intercom I got does not.  Am I sure?  Well, yes.  Because the
>> description on the same form generated by Aiphone says, "10 CALL
>> MASTER WITH HANDSET, LAMP MEMORY AND ALL CALL"  As I type I am
>> looking at the very page I faxed over.
>> There are getting to be problems ON EVERY SINGLE INTERACTION.  Its
>> very frustrating.  I can understand when a mistake happens, things
>> get forgotten, orders don't get processed, not all of an order is
>> shipped, a wrong price is quoted, when I don't get called back...
>> once in a while.  But its been something on every single order.  A
>> couple somethings on many of them.  I am getting very frustrated.
>>
>> Still haven't got a quote for the cameras I asked about either.
>>
>> Some of my vendors wonder why I have to push out paying them
>> sometimes. This is why.  If I don't get the job done I don't get
>> paid.  If I don't get paid you don't get paid. Instead of running
>> wire and installing rough in boxes and sorting parts out for jobs I
>> am instead trying to decide how strong a message to send that will
>> express my level of frustration and motivate somebody to take care of
>> it ASAP and maybe make up for the lost revenue to me in some way
>> without calling me an asshole for getting upset about it and telling
>> me to go get stuffed.
>
> There seems to be an attitude in the workplace now, that employees should
> have fun at work; that a cool, comfortable, stress-free work environment
> is somehow owed them. I see this a lot in all types of businesses, banks,
> offices. Dress codes are non-existent. Employees are watching television,
> or listening to their I-pods, having parties, bringing their kids to work,
> etc. Exceptions not withstanding, these distractions have led to a gross
> reduction of productivity in the workplace. Or, to be blunt, nobody is
> paying any attention to what the fuck they are supposed to be doing. The
> attitude is, well if it's wrong, I'll just deal with it tomorrow. No one
> has the slightest concern about how their laxidasical, careless work
> habits affect other people. They just do not care. And why? Because there
> are no consequences. They just keep bumbling along day after day, year
> after year, and never get any better.
>
> I have stopped dealing with Tri-Ed San Diego completely due to incompetent
> management. ADI is a last resort, although they are trying. I have
> complained over and over about the same errors, but get only lip service.
> But it's not just the distributors. Manufacturers are slipping too.  And,
> OBTW, I don't want to visit my local bank branch manager only to find that
> she has taken the afternoon off with a headache. I don't want to see the
> tellers dressed in t-shirts and jeans because it's casual Friday. And if I
> have to wait one more time for you to take the Goddamned earbuds out
> before I can ask a question, I may just be yanking them out myself.
>
> I don't expect you to genuflect. What I expect, is that if I am doing
> business with you, for you to get my order right 99% of the time. That's
> your job. It doesn't seem that hard to me. My job should be as easy as
> yours. Pay attention. No habla? Too bad, get a landscaping job. Your time
> of the month? Take a Midol, and get back to work. I don't give a damn what
> happened on Survuvor last night, or how much your new nose ring cost, pay
> attention to what you're doing.
> js
>