Does naybody care about getting things right anymore...

["Bob La Londe" <nospam@xxxxxxxxx>]

{(Not Tri-Ed) Believe it or not they got my last order right.}

This just went off to anotehr vendor who has managed to lose orders
completely, quote my grossly incorrect prices and stick to them even when I
ask them three times if they are sure then not send me the product because
they were wrong but not call me about it, just plane quote wrong items...
not even what I requested, and send me totally wrong parts now.


Dear Vendor I am very frustrated,

My Aiphone stuff arrived yesterday.  I was putting it on the shelf for that
particular customer's job and sorting materials out for jobs when I noticed
what didn't look right on the box.  I opened one.  You sent me NEM-10C
master intercoms.  I sent you a neatly printed block text quote request that
clearly says NEM-10A/C  That is exactly the right part number according to
Aiphone.  I know this because the print out came from their quote system on
their website.

So what you might ask?  Well the NEM-10A/C has a handset.  The intercom I
got does not.  Am I sure?  Well, yes.  Because the description on the same
form generated by Aiphone says, "10 CALL MASTER WITH HANDSET, LAMP MEMORY
AND ALL CALL"  As I type I am looking at the very page I faxed over.

There are getting to be problems ON EVERY SINGLE INTERACTION.  Its very
frustrating.  I can understand when a mistake happens, things get forgotten,
orders don't get processed, not all of an order is shipped, a wrong price is
quoted, when I don't get called back... once in a while.  But its been
something on every single order.  A couple somethings on many of them.  I am
getting very frustrated.

Still haven't got a quote for the cameras I asked about either.

Some of my vendors wonder why I have to push out paying them sometimes.
This is why.  If I don't get the job done I don't get paid.  If I don't get
paid you don't get paid. Instead of running wire and installing rough in
boxes and sorting parts out for jobs I am instead trying to decide how
strong a message to send that will express my level of frustration and
motivate somebody to take care of it ASAP and maybe make up for the lost
revenue to me in some way without calling me an asshole for getting upset
about it and telling me to go get stuffed.

Sincerly,
The guy who makes the final decision on who we buy from.
Bob La Londe

The Security Consultant
Bob La Londe - Owner
P.O. Box 5720
Yuma, Az 85366

(928) 782-9765 ofc
(928) 782-7873 fax

Licensed Contractor
ROC103044 & ROC103047



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