Re: Brinks v Rojas Update Request

["steve" <nospam@xxxxxxxxxx>]

"tourman" <robercampbell@xxxxxxxxx> wrote in message
news:1190465422.209576.182770@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx

> RHC: It seems that the security market can vary a lot from region to
> region and depends a lot on the demographics of the area. Our area is
> relatively rich, with loads of high tech folks who don't mind spending
> the money for a decent system. One new trend that I am seeing is a
> growing request from customers to be able to dial in to there panels
> and access the event log. I don't allow that for all the usual and
> legitimate reasons, but primarily I don't want them to be able to mess
> with critical settings, and there seems to be no way to do this
> without allowing "all or nothing" access. The older Paradox panels
> used to allow the client to have a restricted version of the software
> which only allowed them to dial in and access the two pages covering
> the event log and the user codes, but this never caught on. And the
> newer panels don't have it.
>
> I have one client who is adamant that I allow him this and I've
> suggested a combination of the auto arm feature and monthly uploads by
> me, sent to him by email.  I've also offered him the Central Station
> option to email him (or cell phone him with a text message) on
> openings and closing. However, he is still not satisfied with that,
> and bottom line, I've suggested he look at other dealers who can
> install either the Omni or HAI systems which might do this for him.
>
> This seems to be a growing demand by the high tech types who have come
> to expect this sort of instant access via the internet, even though it
> really doesn't seem to offer much real advantage to them. At the
> moment, I have only limited answers for them.

HAI does indeed have two tier software that meets this need.  Now if only
their panels were more reasonably priced...