Re: Remove a zone from ADT alarm system

["Roland Moore" <nospam@xxxxxxxxxx>]

> 1. Most smaller panels are programmed on site so >chances are they do not
have a copy of his system. This >is a common practice with most companies
unless they >are propriatary. (I think you mean proprietary)

If you don't have an image of the panel program on file, then suck up the
panel's program.

>2. What are the chances of the system being hosed
> over the phone and nothing working and than what >would the cost be.

The chance of the panel program being hosed by a download? Almost none in my
experience. Even on Bosch panels that end up with a CRC error from
downloading can be unscrewed by blowing down a default program, and then
blowing the original program back down to it. Complete testing of the
systems after doing a download like that is certainly an absolute.
Additionally we required both a signed written statement and a signed
service ticket when zones are removed from the system permanently. It would
be easy to do the programming remotely, but testing and signing paperwork
would end up with a service call and/or office visit.




<awstoltenberg@xxxxxxx> wrote in message
news:1194751634.498331.236200@xxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
> On Nov 4, 1:06 pm, tourman <robercampb...@xxxxxxxxx> wrote:
> > On Nov 4, 3:26 pm, goT1G...@xxxxxxxxx wrote:
> >
> > > I have two wireless contacts that are no longer in use due to a
> > > remodel.  ADT will not tell me over the phone how to remove the zones
> > > that are associated with them.  Instead they want to send a service
> > > tech out and charge me for it.  I know this is a simple matter of
> > > pressing a few keys and I don't want to shell out close to a hundred
> > > bucks for this.
> >
> > > Does anyone know how to remove these zones that are not in use
> > > anymore?  I have a safewatch Pro 3000 EN system.
> >
> > > PLEASE HELP.  THANKS>
> >
> > RHC: As much as I dislike the Borg, I have to agree with the other
> > posters. Why would you expect them to work for nothing ? And it is not
> > a reasonable request for you to ask them to allow you to mess around
> > with the software where it's quite likely you would mess things up
> > royally ! On the other hand, I don't understand why ADT can't simply
> > dial in and disable these zones for you....it would also be cheaper
> > for them (and possibly for you, but I wouldn't hold my breath on that
> > one....)
> >
> > You might want to ask them that question.......
>
> 1. Most smaller panels are programmed on site so chances are they do
> not
> have a copy of his system. This is a common practice with most
> companies
> unless they are propriatary. 2. What are the chances of the system
> being hosed
> over the phone and nothing working and than what would the cost be.
>