Re: Church told to hang own fire panel

["Roland Moore" <roland@xxxxxxxxxxxx>]

> BTW what was the critical steps getting the fob kit to work with the 1832?
>  >I should think it would be similar to a 5010/1555 installation

I think it probably is the same for the EV-REC1 on those panels. Since we
can't get the non CP-01 panels anymore I will never find out for certain.
However I am used to a 5132 and programming it through the software and not
using the Secure Wireless approach. The sales guy picked this unit for price
and because it was only being used for the FOB, not any wireless zones.
Although the Secure Wireless appears in the DSC software as a 5132, it
doesn't actually enroll as a module and it can't be programmed with DLS
software as you probably know. So there are these goofy instructions about
picking 3 user codes and entering them and such but there are three steps
(probably the same ones as in a 1555 or 5010) that need to change in the
panel that simply weren't mentioned in the instructions. I think it was a
panic zones changes, etc. etc. The factory said we have old instructions.
The manufacturing date says otherwise. In any case you can see the web site
is no help to get the latest instructions.
http://www.mysecurewireless.com/support.html
The tech never offered to email us the "correct" latest instructions for the
PC1832, but his verbal instructions got it to work.



"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
news:4654fd8c$0$4717$4c368faf@xxxxxxxxxxxxxxxxx
>
> "Just Looking" <nospam@xxxxxxxxxx> wrote in message
> news:46548050$0$4666$4c368faf@xxxxxxxxxxxxxxxxx
>> Well speaking of yesterday it was trying to replace a keypad on a Vista
>> 50
>> panel. It has 6 partitions. The "1" digit was sticking so in true DIY
>> tradition the END USER took it on himself to swap keypads from one area
>> to
>> the other. Of course he didn't re-address the keypads and nothing worked.
> We
>> assumed that he needed new keypads when he lied about the symptoms on the
>> first call for service and since the older 6139 aren't available at ADI
>> we
>> used the factory recommended replacement of a 6160. Well the 6160 doesn't
>> actually work with that older Vista 50 panel without a (otherwise free)
>> upgrade chip (that turns it into a 50P) and must be re-downloaded etc,
> etc.
>> It is nothing to get too upset about, it is typical Ademco junk with
> typical
>> Ademco junk problems.
>> Right after that there was a different problem on a new installation
>> using
> a
>> Secure Wireless FOB kit with a PC1832. Following the instructions got no
>> results. A call to the factory revealed that the toll free number on the
>> literature was incorrect and the instructions were "out of date". It
> omitted
>> several critical steps necessary to getting the receiver to function.
> There
>> was no web link or simple remedy. If factory tech support wasn't
>> available
>> then there would be no remedy. That is just one typical day in the
> business.
>> That what I mean by a "mature enough industry". Many manufacturers don't
>> spend the time necessary to refine the product installation instructions
> and
>> change and revise product versions at the drop of a hat. If you're not
>> familiar with the product and don't have factory tech support then trying
> it
>> on your own can cause plenty of frustration.
>
> But but RLB sez it ain't rocket science! Therefore you must be lying
>
> BTW what was the critical steps getting the fob kit to work with the 1832?
> I
> should think it would be similar to a 5010/1555 installation
>
>