Re: Church told to hang own fire panel

["Mark Leuck" <m..leuck@xxxxxxxxx>]

"Just Looking" <nospam@xxxxxxxxxx> wrote in message
news:46548050$0$4666$4c368faf@xxxxxxxxxxxxxxxxx
> Well speaking of yesterday it was trying to replace a keypad on a Vista 50
> panel. It has 6 partitions. The "1" digit was sticking so in true DIY
> tradition the END USER took it on himself to swap keypads from one area to
> the other. Of course he didn't re-address the keypads and nothing worked.
We
> assumed that he needed new keypads when he lied about the symptoms on the
> first call for service and since the older 6139 aren't available at ADI we
> used the factory recommended replacement of a 6160. Well the 6160 doesn't
> actually work with that older Vista 50 panel without a (otherwise free)
> upgrade chip (that turns it into a 50P) and must be re-downloaded etc,
etc.
> It is nothing to get too upset about, it is typical Ademco junk with
typical
> Ademco junk problems.
> Right after that there was a different problem on a new installation using
a
> Secure Wireless FOB kit with a PC1832. Following the instructions got no
> results. A call to the factory revealed that the toll free number on the
> literature was incorrect and the instructions were "out of date". It
omitted
> several critical steps necessary to getting the receiver to function.
There
> was no web link or simple remedy. If factory tech support wasn't available
> then there would be no remedy. That is just one typical day in the
business.
> That what I mean by a "mature enough industry". Many manufacturers don't
> spend the time necessary to refine the product installation instructions
and
> change and revise product versions at the drop of a hat. If you're not
> familiar with the product and don't have factory tech support then trying
it
> on your own can cause plenty of frustration.

But but RLB sez it ain't rocket science! Therefore you must be lying

BTW what was the critical steps getting the fob kit to work with the 1832? I
should think it would be similar to a 5010/1555 installation