Re: Compass Software Problem

["Roland Moore" <roland@xxxxxxxxxxxx>]

The local tech support guy knows and supports Compass too, even on weekends.
If you're in his area of Texas perhaps you know him already? His name is
Randy Reyna.

"Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
news:46060b48$0$17204$4c368faf@xxxxxxxxxxxxxxxxx
>
> "Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
> news:460604db$0$4857$4c368faf@xxxxxxxxxxxxxxxxx
>> > What in the hell are you talking about?
>>
>> In our geographic area there is a local Honeywell technical support
>> person
>> that hovers around the local ADI branch. If you need local "hands on"
>> tech
>> support with a Honeywell product he will offer it when he is available.
> This
>> local tech support person also conducts classes on Honeywell products.
>> For
>> the most part he is 8 AM to 5 PM. However I have called him after hours
> and
>> weekends when regular tech support is closed and he has helped me out
>> with
>> issues. I am certain that is not how he prefers it, but he is gracious
>> enough to take the calls. When he can't answer a question he can usually
>> connect you with the right tech support person to help you out fast, and
> not
>> just get tech support 'pot luck'. The Vista panel is a bug feast when it
> is
>> expanded to its full capabilities. (i.e. zones nearly maxed out, keypads
>> same, relay boards of all types) then it really slows down and acts up.
>> My
>> 'favorite' tech problem with the Vista panel was when I was on a long
>> call
>> with an upper level tech support guy that the local guy helped me reach.
>> I
>> said "why isn't the # 8 relay program working"? He said "YOU must be
>> doing
>> something wrong" I said "okay show me". He said, "Oh wait, mine is
>> screwed
>> up too. Must be another bug in the program, just go to #9". I think the
>> Vista high end panels are more for electricians doing simple fire jobs
> that
>> need a cheap panel that has lot of zones. When you have to use it as a
> combo
>> burg/fire with elevator recall and different relay triggers for air
> handler
>> shut down and such it really begins to fall apart, a fact that is WELL
> known
>> at Honeywell tech support. Most dealers that would do this type work
>> regularly would never use such a panel to begin with, it would be some
>> engineered systems panel instead. I think Ademco made this panel
> originally
>> just to have a 'me too' panel when comparing themselves to other
>> manufacturers, not to have someone actually use it with all features
> active.
>> It's kind of why after all these years that Napco too keeps that Mag 3000
>> around I suspect. Well I don't suspect that actually; that is what the
> Napco
>> rep tells me.
>> What I meant about the "pay you a buck" comment was that once you have
> hands
>> on with the Vista panel and know all its faults he is going to try much
>> harder to make you happy with the product, maybe to avoid your becoming
>> so
>> angry that you are just sitting around the local ADI branch telling the
>> other techs about all the problems with the panel. Doesn't spare the
>> newsgroups however.
>
> Whats that got to do with Compass?
>
>