Re: Compass Software Problem

["Mark Leuck" <m..leuck@xxxxxxxxx>]

I know Randy very well

"Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
news:46069bbe$0$5745$4c368faf@xxxxxxxxxxxxxxxxx
> The local tech support guy knows and supports Compass too, even on
weekends.
> If you're in his area of Texas perhaps you know him already? His name is
> Randy Reyna.
>
> "Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
> news:46060b48$0$17204$4c368faf@xxxxxxxxxxxxxxxxx
> >
> > "Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
> > news:460604db$0$4857$4c368faf@xxxxxxxxxxxxxxxxx
> >> > What in the hell are you talking about?
> >>
> >> In our geographic area there is a local Honeywell technical support
> >> person
> >> that hovers around the local ADI branch. If you need local "hands on"
> >> tech
> >> support with a Honeywell product he will offer it when he is available.
> > This
> >> local tech support person also conducts classes on Honeywell products.
> >> For
> >> the most part he is 8 AM to 5 PM. However I have called him after hours
> > and
> >> weekends when regular tech support is closed and he has helped me out
> >> with
> >> issues. I am certain that is not how he prefers it, but he is gracious
> >> enough to take the calls. When he can't answer a question he can
usually
> >> connect you with the right tech support person to help you out fast,
and
> > not
> >> just get tech support 'pot luck'. The Vista panel is a bug feast when
it
> > is
> >> expanded to its full capabilities. (i.e. zones nearly maxed out,
keypads
> >> same, relay boards of all types) then it really slows down and acts up.
> >> My
> >> 'favorite' tech problem with the Vista panel was when I was on a long
> >> call
> >> with an upper level tech support guy that the local guy helped me
reach.
> >> I
> >> said "why isn't the # 8 relay program working"? He said "YOU must be
> >> doing
> >> something wrong" I said "okay show me". He said, "Oh wait, mine is
> >> screwed
> >> up too. Must be another bug in the program, just go to #9". I think the
> >> Vista high end panels are more for electricians doing simple fire jobs
> > that
> >> need a cheap panel that has lot of zones. When you have to use it as a
> > combo
> >> burg/fire with elevator recall and different relay triggers for air
> > handler
> >> shut down and such it really begins to fall apart, a fact that is WELL
> > known
> >> at Honeywell tech support. Most dealers that would do this type work
> >> regularly would never use such a panel to begin with, it would be some
> >> engineered systems panel instead. I think Ademco made this panel
> > originally
> >> just to have a 'me too' panel when comparing themselves to other
> >> manufacturers, not to have someone actually use it with all features
> > active.
> >> It's kind of why after all these years that Napco too keeps that Mag
3000
> >> around I suspect. Well I don't suspect that actually; that is what the
> > Napco
> >> rep tells me.
> >> What I meant about the "pay you a buck" comment was that once you have
> > hands
> >> on with the Vista panel and know all its faults he is going to try much
> >> harder to make you happy with the product, maybe to avoid your becoming
> >> so
> >> angry that you are just sitting around the local ADI branch telling the
> >> other techs about all the problems with the panel. Doesn't spare the
> >> newsgroups however.
> >
> > Whats that got to do with Compass?
> >
> >
>
>