Re: Compass Software Problem

["Mark Leuck" <m..leuck@xxxxxxxxx>]

"Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
news:460604db$0$4857$4c368faf@xxxxxxxxxxxxxxxxx
> > What in the hell are you talking about?
>
> In our geographic area there is a local Honeywell technical support person
> that hovers around the local ADI branch. If you need local "hands on" tech
> support with a Honeywell product he will offer it when he is available.
This
> local tech support person also conducts classes on Honeywell products. For
> the most part he is 8 AM to 5 PM. However I have called him after hours
and
> weekends when regular tech support is closed and he has helped me out with
> issues. I am certain that is not how he prefers it, but he is gracious
> enough to take the calls. When he can't answer a question he can usually
> connect you with the right tech support person to help you out fast, and
not
> just get tech support 'pot luck'. The Vista panel is a bug feast when it
is
> expanded to its full capabilities. (i.e. zones nearly maxed out, keypads
> same, relay boards of all types) then it really slows down and acts up. My
> 'favorite' tech problem with the Vista panel was when I was on a long call
> with an upper level tech support guy that the local guy helped me reach. I
> said "why isn't the # 8 relay program working"? He said "YOU must be doing
> something wrong" I said "okay show me". He said, "Oh wait, mine is screwed
> up too. Must be another bug in the program, just go to #9". I think the
> Vista high end panels are more for electricians doing simple fire jobs
that
> need a cheap panel that has lot of zones. When you have to use it as a
combo
> burg/fire with elevator recall and different relay triggers for air
handler
> shut down and such it really begins to fall apart, a fact that is WELL
known
> at Honeywell tech support. Most dealers that would do this type work
> regularly would never use such a panel to begin with, it would be some
> engineered systems panel instead. I think Ademco made this panel
originally
> just to have a 'me too' panel when comparing themselves to other
> manufacturers, not to have someone actually use it with all features
active.
> It's kind of why after all these years that Napco too keeps that Mag 3000
> around I suspect. Well I don't suspect that actually; that is what the
Napco
> rep tells me.
> What I meant about the "pay you a buck" comment was that once you have
hands
> on with the Vista panel and know all its faults he is going to try much
> harder to make you happy with the product, maybe to avoid your becoming so
> angry that you are just sitting around the local ADI branch telling the
> other techs about all the problems with the panel. Doesn't spare the
> newsgroups however.

Whats that got to do with Compass?