Re: Acceptable time from walk-thru to quotation delivery

["Doug" <not@xxxxxxxx>]

Level 7- Recognising when the term Horses for Courses applies.


Doug
--

"Roland Moore" <roland@xxxxxxxxxxxx> wrote in message
news:45e9ea69$0$4897$4c368faf@xxxxxxxxxxxxxxxxx
> You might THINK you're saving a customer money by selling in the lower end
> of the market offering, but I bet in many cases you might not be. Here is
> one example of mom and pop I had recently. If you sell him a 4, or 6, or 8
> channel DVR did you do that because it looked like he could fit that many
> cameras in the square footage available? I bet the mom and pop has
> concerns about the register, the front door, and the back door no matter
> the square footage. But did you ask what types of losses mom and pop had
> in the past year? Maybe a DVR box is right for them and maybe not. I did
> asked that question about loses recently and had the owner explain to me
> about the gun battle he had with the Mexican Mafia at his store that left
> him hospitalized for 2 full years, in addition to leaving 5 other
> employees with bullet wounds. Could he get the facial details of the
> people that shot him off that Speco system you just sold him, or the
> Geovision you built yourself? Perhaps, if that Everfocus DVR didn't end up
> in pieces on the floor under the boots of the thug that just shot your
> customer. Or if the ouside camera was stolen off the wall a month ago and
> no one noticed it yet. What if he felt better about being able to check in
> via the net and see, talk and listen to what is happening and not worry
> about the video archive element because you backed it up real time off
> site (at your office, or his home, or where ever he wants from a different
> stream from the same encoder?) What if liked the idea of using that same
> "video" system to remotely lock or unlock the office door? So what did you
> sell him too much of and not enough of? A DVR box frozen in time hardware
> wise, with limited software or firmware upgrading available. Or did you
> sell him something that he can use now and add to or change later, as his
> business changes and the threats he faces change. Did you sell him
> something that "can work" on a network or something designed as part of a
> networked solution? Or will you go back in a few years when the hard drive
> or CPU fan fails in the DVR box and sell him another box and start to
> whole sorry trunk slammer cycle all over again? Wouldn't it be better to
> at least offer a solution that can run on a computer he owns already, and
> that will already be part of an upgrade cycle, so that he won't have to
> pay for twice for the same gear he uses for the same single application? I
> compete with low end gear routinely. I believe for the same budget dollar
> what I offer might weigh less in terms of pounds of hardware, but with my
> solution I give the customer better features as well as a better future of
> features. It is not the hardware price but the location of what level
> product you offer and what YOU have done with YOURSELF as a professional
> to understand and offer that level of product delivery. Where are you on
> the level (below) as far as what you offer and what your ability to
> install and service it in any size environment?
> If  CCTV is:
> Level 1 VCR with MUX
> Level 2 DVR with hardware MUX (limited metadata integration) [DM and GE
> box]
> Level 3 DVR with software MUX (metadata integration) [AD, Bosch V8,
> Integral, I3]
> Level 4 Encoders, IP cameras with NVR (interactive metadata integration)
> [Broadware, Genetec]
> Level 5 Edge encoders NVR Server analytics (complete metadata integration)
> [AD/Mate, Verint, IndigoVision]
> Level 6 Edge encoders, edge recording, edge analytics (OS independent
> complete metadata integration) [BVIP]
>
> What efforts have you made to get yourself to a higher level of product
> offering? Or do you buy your own BS when you sell the junk at the low end
> of the market? You don't have to sell a $6000 NVR to offer a big feature
> set. In most cases a true COTS NVR doesn't do anything but run as a
> service on the server and just record. It is the workstation software that
> connects to the NVR that has the features. There is lower priced gear in
> the encoder/with software world that still does a lot more than most any
> DVR box. Think of how fast the technology is changing nearly everywhere.
> Having CCTV professionals get up to speed on new product delivery is the
> best way to stop the whoring of the CCTV world like the burglar alarm
> world was and is.
>
>