Re: the police was dispatched to ... the wrong house

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Hee...I just pulled out an alarm installed by those guys. What
crap...they're a subsidary of Toll Brothers builders...for a high end
builder they sure do crappy work. IMO any alarmco that runs cheap two
conductor wire to doors/windows in a flat-top house should be shot. And
seeing how they ran wiring while their homes are under construction I don't
doubt you will continue to have problems.

There is no requirement to cross check CID, besides if the call was blocked
it wouldn't show anyway.

Tell the alarm co. you expect them to pay for the false alarm charge, and if
they refuse (they shouldn't it was their fault) then tell them your
cancelling.

And they shouldn't charge to fix your account number problem either. In fact
I'd push them for an entire free quarter of monitoring fees for your
trouble.

But if they gave you the alarm free for a 3 year contract you're stuck with
them for 2 more years...or you'll have to buy out the contract.

If you need help, lemme know I am in your area.





"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
news:fvbpa3dp6p87qvsjnfpbhsm6fhd3enafsd@xxxxxxxxxx
| On Fri, 27 Jul 2007 21:54:46 GMT, "Robert L Bass"
| <RobertLBass@xxxxxxxxxxx> wrote:
|
| >In that case you have two choices:
| >(1) Change central station providers (this
| >is the preferred option)
| >(2) Stay with your current station but
| >ask them to change your account number
| >so this doesn't happen again (until the
| >next time one of their professional installers
| >screws up).
|
| The alarm panel was installed and activated as part of a deal when I
| bought the house (new construction) a year ago. In exchange for
| signing a 3 year contract with Westminster security, they would
| install panel/sensors/detectors for free.
|
| When I called the Central Station I learned that they are a separate
| company.  The guys that actually did the physical installation are a
| third company. There is a bit of finger pointing at this stage.
|
| As you pointed out, the main issue is: the CS does not crosscheck
| incoming alarms with the caller ID, leading to a situation where a
| mis-programmed panel in another house is generating an alarm that
| SEEMS to originate from my house. I am not sure if this crosscheck is
| a "nice" thing that every CS "worth its salt" should have, or a
| "requirement".
|
| I received a letter from the Phoenix police department, they are
| logging one false alarm against me, and after two "free" alarms I will
| be fined. The police also sent me a list of the obligations of the
| alarm company, but the detail of whether or not they should crosscheck
| the Caller ID is not in there, so I do not know if I really have any
| recourse for A) terminating the contract with the alarm company /
| central station (my preferred approach at this point) or at least B)
| get them to change my account # with no expense for me.
|