Re: the police was dispatched to ... the wrong house

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

If your account was properly tested when it was installed this would never
happen.

It's possible they reused a dead account number (shouldn't) and the other
account started sending signals again.

It's possible the installer put in the wrong account number on your system -
or another system out there. (should have been picked up when he tested your
system in to the CS when it was installed)

Also possible the installer put in the wrong line card telco number either
at your account or another account (shouldn't happen if either system was
properly tested in during install)

Many CSs have CID on the line card tel#...but dunno if there is a method of
verifying the call came from the correct account- Mark would know better
about this one. Technically it's possible depending on software the CS uses
I suppose.

You'd best call your CS again and send a test signal from your system and
see where it goes!




"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
| Few days ago I was out of town, the central alarm station received an
| alarm condition from my house, they reached me by cellphone and
| dispatched the police. The police found no signs of break in. When I
| got back in town I found:
| - no signs of break in, doors / windows locked; alarm panel was ARMED
| and not in an alarm-triggered situation.
| - the list of events stored in the security panel did not include any
| alarms triggered.
|
| I questioned the central station and they confirmed that they received
| an alarm report from my panel - or, we should say, from a panel that
| relayed my account number. However they said that the report did not
| include a caller ID from the phone line the alarm came in.
|
| My questions are:
| -is it possible that some other panel is mistakenly/maliciously
| programmed with my account number?
| -shouldn't a GOOD central station have a way of capturing/verifying
| the caller ID of the panel reporting the alarm?
| -what are my options now to prevent any future similar occurence?
|
| TIA - Leo