Re: the police was dispatched to ... the wrong house

["Mark Leuck" <m..leuck@xxxxxxxxx>]

We don't really know if his account is contract monitored via a dealer or
owned by the central station, If he's contract monitored through a dealer
then yes he's doing all the work that the dealer should be doing and if it's
through the central station thats another story however it's not their fault
someone else is sending on his account number

Either way the CS did the only thing they could do and dispatch, it prevents
liability issues in the long run

"Roland More" <NoSpamroland@xxxxxxxxxxxx> wrote in message
news:46aaba41$0$4697$4c368faf@xxxxxxxxxxxxxxxxx
> When something like that happens most alarm dealers I know drop everything
> and get to the bottom of the issue. It seems the homeowner is doing the
leg
> work the alarm company and central station should be doing. That along
with
> the no caller ID problem is the reason I suggested he take his business
> elsewhere.
>
> "Mark Leuck" <m..leuck@xxxxxxxxx> wrote in message
> news:46aaa28d$0$20533$4c368faf@xxxxxxxxxxxxxxxxx
> > Thats absurd, how is the CS supposed to know some dealer didn't move
that
> > panel to a different location, they HAVE to dispatch. The only real fix
is
> > to change the account number on Leo's panel IF they can't fix the
> > offending
> > panel
> >
> > "Just Looking" <nospam@xxxxxxxxxx> wrote in message
> > news:46aa4ddb$0$4910$4c368faf@xxxxxxxxxxxxxxxxx
> >> It might be time to take your business elsewhere.
> >>
> >> "Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
> >> news:teika3pepo4e8v7jodboqenq4eegtijcge@xxxxxxxxxx
> >> > >You'd best call your CS again and send a test signal from your
system
> > and
> >> > >see where it goes!
> >> >
> >> > I tested my system and the alaram goes to the CS and is properly
> >> > detected. The problem is that evidently so does some other security
> >> > panel somewhere, which must have been programmed with my account #;
> >> > and the CS does not use incoming CID to crosscheck the account #.
> >> >
> >> > On Fri, 27 Jul 2007 08:05:25 -0700, "Crash Gordon"
> >> > <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote:
> >> >
> >> > >If your account was properly tested when it was installed this would
> >> never
> >> > >happen.
> >> > >
> >> > >It's possible they reused a dead account number (shouldn't) and the
> > other
> >> > >account started sending signals again.
> >> > >
> >> > >It's possible the installer put in the wrong account number on your
> >> system -
> >> > >or another system out there. (should have been picked up when he
> >> > >tested
> >> your
> >> > >system in to the CS when it was installed)
> >> > >
> >> > >Also possible the installer put in the wrong line card telco number
> >> either
> >> > >at your account or another account (shouldn't happen if either
system
> > was
> >> > >properly tested in during install)
> >> > >
> >> > >Many CSs have CID on the line card tel#...but dunno if there is a
> > method
> >> of
> >> > >verifying the call came from the correct account- Mark would know
> > better
> >> > >about this one. Technically it's possible depending on software the
CS
> >> uses
> >> > >I suppose.
> >> > >
> >> > >You'd best call your CS again and send a test signal from your
system
> > and
> >> > >see where it goes!
> >> > >
> >> > >
> >> > >
> >> > >
> >> > >"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
> >> > >news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
> >> > >| Few days ago I was out of town, the central alarm station received
> >> > >an
> >> > >| alarm condition from my house, they reached me by cellphone and
> >> > >| dispatched the police. The police found no signs of break in. When
I
> >> > >| got back in town I found:
> >> > >| - no signs of break in, doors / windows locked; alarm panel was
> >> > >ARMED
> >> > >| and not in an alarm-triggered situation.
> >> > >| - the list of events stored in the security panel did not include
> >> > >any
> >> > >| alarms triggered.
> >> > >|
> >> > >| I questioned the central station and they confirmed that they
> > received
> >> > >| an alarm report from my panel - or, we should say, from a panel
that
> >> > >| relayed my account number. However they said that the report did
not
> >> > >| include a caller ID from the phone line the alarm came in.
> >> > >|
> >> > >| My questions are:
> >> > >| -is it possible that some other panel is mistakenly/maliciously
> >> > >| programmed with my account number?
> >> > >| -shouldn't a GOOD central station have a way of
capturing/verifying
> >> > >| the caller ID of the panel reporting the alarm?
> >> > >| -what are my options now to prevent any future similar occurence?
> >> > >|
> >> > >| TIA - Leo
> >> > >
> >>
> >>
> >
> >
>
>