Re: the police was dispatched to ... the wrong house

["Mark Leuck" <m..leuck@xxxxxxxxx>]

Thats absurd, how is the CS supposed to know some dealer didn't move that
panel to a different location, they HAVE to dispatch. The only real fix is
to change the account number on Leo's panel IF they can't fix the offending
panel

"Just Looking" <nospam@xxxxxxxxxx> wrote in message
news:46aa4ddb$0$4910$4c368faf@xxxxxxxxxxxxxxxxx
> It might be time to take your business elsewhere.
>
> "Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
> news:teika3pepo4e8v7jodboqenq4eegtijcge@xxxxxxxxxx
> > >You'd best call your CS again and send a test signal from your system
and
> > >see where it goes!
> >
> > I tested my system and the alaram goes to the CS and is properly
> > detected. The problem is that evidently so does some other security
> > panel somewhere, which must have been programmed with my account #;
> > and the CS does not use incoming CID to crosscheck the account #.
> >
> > On Fri, 27 Jul 2007 08:05:25 -0700, "Crash Gordon"
> > <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote:
> >
> > >If your account was properly tested when it was installed this would
> never
> > >happen.
> > >
> > >It's possible they reused a dead account number (shouldn't) and the
other
> > >account started sending signals again.
> > >
> > >It's possible the installer put in the wrong account number on your
> system -
> > >or another system out there. (should have been picked up when he tested
> your
> > >system in to the CS when it was installed)
> > >
> > >Also possible the installer put in the wrong line card telco number
> either
> > >at your account or another account (shouldn't happen if either system
was
> > >properly tested in during install)
> > >
> > >Many CSs have CID on the line card tel#...but dunno if there is a
method
> of
> > >verifying the call came from the correct account- Mark would know
better
> > >about this one. Technically it's possible depending on software the CS
> uses
> > >I suppose.
> > >
> > >You'd best call your CS again and send a test signal from your system
and
> > >see where it goes!
> > >
> > >
> > >
> > >
> > >"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
> > >news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
> > >| Few days ago I was out of town, the central alarm station received an
> > >| alarm condition from my house, they reached me by cellphone and
> > >| dispatched the police. The police found no signs of break in. When I
> > >| got back in town I found:
> > >| - no signs of break in, doors / windows locked; alarm panel was ARMED
> > >| and not in an alarm-triggered situation.
> > >| - the list of events stored in the security panel did not include any
> > >| alarms triggered.
> > >|
> > >| I questioned the central station and they confirmed that they
received
> > >| an alarm report from my panel - or, we should say, from a panel that
> > >| relayed my account number. However they said that the report did not
> > >| include a caller ID from the phone line the alarm came in.
> > >|
> > >| My questions are:
> > >| -is it possible that some other panel is mistakenly/maliciously
> > >| programmed with my account number?
> > >| -shouldn't a GOOD central station have a way of capturing/verifying
> > >| the caller ID of the panel reporting the alarm?
> > >| -what are my options now to prevent any future similar occurence?
> > >|
> > >| TIA - Leo
> > >
>
>