Re: the police was dispatched to ... the wrong house

["Crash Gordon" <webmaster@xxxxxxxxxxxxxxxxxxxxx>]

Then they may never find it...have them change your account number (they'll
need to reprogram  your panel)






"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
news:teika3pepo4e8v7jodboqenq4eegtijcge@xxxxxxxxxx
| >You'd best call your CS again and send a test signal from your system and
| >see where it goes!
|
| I tested my system and the alaram goes to the CS and is properly
| detected. The problem is that evidently so does some other security
| panel somewhere, which must have been programmed with my account #;
| and the CS does not use incoming CID to crosscheck the account #.
|
| On Fri, 27 Jul 2007 08:05:25 -0700, "Crash Gordon"
| <webmaster@xxxxxxxxxxxxxxxxxxxxx> wrote:
|
| >If your account was properly tested when it was installed this would
never
| >happen.
| >
| >It's possible they reused a dead account number (shouldn't) and the other
| >account started sending signals again.
| >
| >It's possible the installer put in the wrong account number on your
system -
| >or another system out there. (should have been picked up when he tested
your
| >system in to the CS when it was installed)
| >
| >Also possible the installer put in the wrong line card telco number
either
| >at your account or another account (shouldn't happen if either system was
| >properly tested in during install)
| >
| >Many CSs have CID on the line card tel#...but dunno if there is a method
of
| >verifying the call came from the correct account- Mark would know better
| >about this one. Technically it's possible depending on software the CS
uses
| >I suppose.
| >
| >You'd best call your CS again and send a test signal from your system and
| >see where it goes!
| >
| >
| >
| >
| >"Leo" <leoPhx@xxxxxxxxxxxxx> wrote in message
| >news:nllha3p7v485294tcjfg800v6mgmurug3u@xxxxxxxxxx
| >| Few days ago I was out of town, the central alarm station received an
| >| alarm condition from my house, they reached me by cellphone and
| >| dispatched the police. The police found no signs of break in. When I
| >| got back in town I found:
| >| - no signs of break in, doors / windows locked; alarm panel was ARMED
| >| and not in an alarm-triggered situation.
| >| - the list of events stored in the security panel did not include any
| >| alarms triggered.
| >|
| >| I questioned the central station and they confirmed that they received
| >| an alarm report from my panel - or, we should say, from a panel that
| >| relayed my account number. However they said that the report did not
| >| include a caller ID from the phone line the alarm came in.
| >|
| >| My questions are:
| >| -is it possible that some other panel is mistakenly/maliciously
| >| programmed with my account number?
| >| -shouldn't a GOOD central station have a way of capturing/verifying
| >| the caller ID of the panel reporting the alarm?
| >| -what are my options now to prevent any future similar occurence?
| >|
| >| TIA - Leo
| >