Re: How to replace battery

["Tommy" <tommy at leesecurity.net>]

Robert, You claim to have spent all those years doing this work. You know
that what he has posted is not unreasonable. the cost of a battery plus a
service call.  Any of the heavy hitters would be higher than that. I am like
a lot of others here and use battery changes as a good way to garner good
press and good feelings from my customers, but I do charge a service call,
or charge them for the battery but not usually both.

Needless to say, this is for monitored customers. All others fall under the
"gas, ass, or grass, no one rides for free" column.

"Robert L Bass" <robertbass1@xxxxxxxxxxx> wrote in message
news:C42dnUuAwPXcMQfYnZ2dnUVZ_vOlnZ2d@xxxxxxxxxxxxxx
>> A $75.00 to $85.00 service call doesn't
>> sound " a bit high" to me, in fact it sounds
>> very reasonable...
>
> To people accustomed to getting away with it, I imagine it would seem
> reasonable.
>
>> for a mid to large size company (depending
>> on the location) overheads and the cost of
>> sending a truck and technician will likely
>> make it a losing proposition.
>
> The simplest way is to have the distributor a battery for you.  A clerk
> can tell the customer over the phone how to swap batteries. It's not
> rocket science.  Now, instead of an angry customer who after paying you
> $85 for the trip plus $35 for the battery goes online and finds out that
> the same battery, you have a satisfied customer who feels that you're
> taking care of them without looking for every opportunity to gouge them.
>
> Best of all is if you explain the options -- pay for the battery plus a
> trip charge for "deluxe" service or pay for the battery plus UPS shipping.
> Of course, if you prefer to gouge them...
>
> --
>
> Regards,
> Robert L Bass
>
> =============================>
> Bass Home Electronics
> 941-866-1100
> 4883 Fallcrest Circle
> Sarasota · Florida · 34233
> http://www.bassburglaralarms.com
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