Re: How to replace battery

["Doug" <not@xxxxxxxx>]

A $75.00 to $85.00 service call doesn't sound " a bit high" to me, in fact
it sounds very reasonable, for a mid to large size company (depending on the
location) overheads and the cost of sending a truck and technician will
likely make it a losing proposition.

Will it build goodwill for future business by not charging or charging a
lower rate for the service call.?, possibly, it may also create an
expectation on the customers part that all future service calls will either
be free or at a reduced rate. Any goodwill gained may be lost the next time
they call for service and are informed that there will be a charge.


Doug

--

"Robert L Bass" <robertbass1@xxxxxxxxxxx> wrote in message
news:j72dnZd3499qdgrYnZ2dnUVZ_rKvnZ2d@xxxxxxxxxxxxxx
>
>  Most do charge a trip fee.  People often call my online store to ask if
> they can replace their own alarm battery.  The most common reason given
> for DIYing it is, "My alarm company wants over $100 just to come out and
> change the battery."  Considering the most popular batteries wholesale for
> less than $15, that does seem a bit high.
>
> Regards,
> Robert L Bass
>